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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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March 10, 2024

Everything was fine but GM needs to warrant my new transmission for more than 10 thousand miles More

by HALLORANPH
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Mar 13, 2024 -

Phillips Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, the Team at Phillips Buick GMC

March 10, 2024

Very professional. I feel very comfortable with them working on my car. Very good dealership. More

by RJNISTLER2
Recommend Dealer
Yes
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Mar 13, 2024 -

Phillips Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Phillips Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, the Team at Phillips Buick GMC

March 09, 2024

It took two day to do a simple oil change. At the end of the first day it took me over an hour to connect anyone More

by KMULKBTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Phillips Buick GMC responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, the Team at Phillips Buick GMC

March 08, 2024

I was told that my repair was going to be 2 to 3 days and it took week. I could never get an answer as of when I was going to get my vehicle back. The answer always was, when we finish we will call you. How More

by foforito_
Recommend Dealer
No
Employees Worked With
Kyle
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Mar 11, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. Here at Phillips Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, the Team at Phillips Buick GMC

March 06, 2024

Very professional and efficient I thought I would of got a courtesy car wash, but did not. More

by tonifilippin
Recommend Dealer
Yes
Employees Worked With
Zack in service
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Mar 07, 2024 -

Phillips Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, the Team at Phillips Buick GMC

March 06, 2024

Very professional and my truck is operating as it should be. Turning off the 'Check Engine' message seemed to solve the problem. More

by dalerpreston
Recommend Dealer
Yes
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Mar 08, 2024 -

Phillips Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, the Team at Phillips Buick GMC

March 06, 2024

Not happy with overall experience with issues with my truck while it was under warranty More

by bdd94
Recommend Dealer
No
Employees Worked With
Service department Zack
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Mar 08, 2024 -

Phillips Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

March 06, 2024

Did a great job diagnosing and fixing a complex software issue that made the truck un-drivable. I am very happy with their work! More

by Rick.christoph
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Mar 08, 2024 -

Phillips Buick GMC responded

Thank you for your review and business as a customer, Rick. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, the Team at Phillips Buick GMC

March 01, 2024

Very good It was a very good experience, except it took a long time Good bye More

by rswhite1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott
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February 29, 2024

I was totally amazed at how well organized and courteous your dealership was. The efficiency and speed of your mechanics was beyond what I’m used to. Anytime you want to come to Pennsylvania you would be we More

by jyale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of the name but he was a young mechanic
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Mar 01, 2024 -

Phillips Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, the Team at Phillips Buick GMC

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