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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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February 27, 2024

He tried his best to figure out the problem. He listened to my worries and didn't do unnecessary things. More

by sunshinequeen2023
Recommend Dealer
Yes
Employees Worked With
Zack
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Feb 29, 2024 -

Phillips Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, the Team at Phillips Buick GMC

February 27, 2024

Very professional and informative. Worked well with me. Very nice and listened to me about problem More

by Pamljbarry
Recommend Dealer
Yes
Employees Worked With
Jim service dept
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Feb 29, 2024 -

Phillips Buick GMC responded

Pam, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Phillips Buick GMC's Service Department. Sincerely, the Team at Phillips Buick GMC

February 23, 2024

DEALER WILL NOT ACCEPT OR CREDIT GM REWARDS PROGRAM FOR SERVICE OR PART USED IN REPAIR OF AUTO. Lost of monies to customer. More

by Bmgalante
Recommend Dealer
No
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Feb 26, 2024 -

Phillips Buick GMC responded

We would like to speak with you directly to understand better the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, the Team at Phillips Buick GMC

February 18, 2024

Great dealership. Jim went out of his way to communicate with me and help need get my truck back More

by Rick.christoph
Recommend Dealer
Yes
Employees Worked With
Jim in service
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Feb 21, 2024 -

Phillips Buick GMC responded

Hello Rick, and thank you for your kind words! Jim is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, the Team at Phillips Buick GMC

February 17, 2024

Poor customer service They had a bad attitude and it appears it was an issue to service a customer that purchased an $85k vehicle from them More

by CROUSES
Recommend Dealer
No
Employees Worked With
Kiley
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Feb 20, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact us so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, the Team at Phillips Buick GMC

February 16, 2024

Service writer Zack is excellent. Gets my truck in and out as quickly as he can. Calls me through out to keep me updated. More

by Bernard4829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Phillips Buick GMC responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Phillips Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, the Team at Phillips Buick GMC

February 15, 2024

The service rep took care of my needs and got me a car quickly. Very efficient More

by FELKINS77
Recommend Dealer
Yes
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Feb 16, 2024 -

Phillips Buick GMC responded

We are so glad we could take care of all of your needs at Phillips Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, the Team at Phillips Buick GMC

February 14, 2024

Zack always follows up but he struggles with direct interaction at dealership. Super easy to talk to on phone but even after spending $1000+ on this visit, he stayed behind his desk and referred me to More

by Cgburnett1
Recommend Dealer
Yes
Employees Worked With
Zack
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Feb 16, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

February 14, 2024

The staff in your repair shop were very professional and friendly. Got us in in a timely manner and service was preformed in the the time frame that we were told. Completely satisfied. More

by tom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Phillips Buick GMC responded

Tom, we appreciate your kind words about our service team. Thank you for choosing Phillips Buick GMC for your vehicle needs. Sincerely, the Team at Phillips Buick GMC

February 13, 2024

Yes but I felt like we did not get treated properly we assumed we had a warrant on our vehicle but it was not explained to us about the mileage and we came again and 1 of the employees led us wrong so we More

by Laciana
Recommend Dealer
No
Employees Worked With
No
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Feb 15, 2024 -

Phillips Buick GMC responded

Laciana, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

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