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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,049 Reviews

1,049 Reviews of Phillips Buick GMC - Service Center

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February 09, 2024

They really worked hard for me Mr. Jim was truly a gem He mad sure I was well informed More

by shenetabailey
Recommend Dealer
Yes
Employees Worked With
Mr.Jim was my advisor
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Feb 12, 2024 -

Phillips Buick GMC responded

Thanks for your awesome review, Bailey! We're very happy to hear that Jim was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, the Team at Phillips Buick GMC

February 09, 2024

Wasn't offered a loaner, until I requested one. staff was curtious and professional.wish they would offer more for my trade. More

by timthetoolman1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Phillips Buick GMC responded

Tim, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

February 06, 2024

I like the Lightning Service for regular maintenance. Customer service is excellent. I would recommend them for sales and service More

by Dlaspesa
Recommend Dealer
Yes
Employees Worked With
Bill in service
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February 06, 2024

It took a while to get the part and to replace the old part but I feel that everyone worked their best to get our car back as fast as possible More

by donmcginnis
Recommend Dealer
Yes
Employees Worked With
Kiley
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Feb 08, 2024 -

Phillips Buick GMC responded

We cannot thank you enough for this review of our service center, Don! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, the Team at Phillips Buick GMC

February 05, 2024

This is my second purchase. Everything went great! I really like the car and the help I’ve gotten. More

by sbakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Phillips Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, the Team at Phillips Buick GMC

February 05, 2024

Knowledgeable represenitive at check in, courteous and so far no problems with repairs. Very happy More

by Broncobill1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Feb 07, 2024 -

Phillips Buick GMC responded

Hello Bill! It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, the Team at Phillips Buick GMC

February 04, 2024

Service is outstanding. Very quick check in. I did not have to wait longer than anticipated More

by Stevdan0
Recommend Dealer
Yes
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Feb 06, 2024 -

Phillips Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, the Team at Phillips Buick GMC

February 04, 2024

I told Jim what was going on with the car and he in turn told us what the mechanics found while checking the car. Turned out to be more than we were originally told but we are happy with Phillips GMC. More

by PRH588
Recommend Dealer
Yes
Employees Worked With
Jim Berlin was the man who kept us informed about the work and how long they needed the car. He fi a great job!
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Feb 04, 2024 -

PRH588 responded

Jim Berlin and the Service Department at Phillips GMC are great. They had our car for over a week but it runs great now!

February 03, 2024

Needed part replacement and service was great getting it done. Jim was very professional Enough More

by Ronola1125
Recommend Dealer
Yes
Employees Worked With
Jim
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Feb 06, 2024 -

Phillips Buick GMC responded

Hi Ronola, and thanks for your kind words! We appreciate our team here at Phillips Buick GMC and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Sincerely, the Team at Phillips Buick GMC

February 02, 2024

Service department got me in the next day and diagnosed the problem and fixed it. More

by rube123
Recommend Dealer
Yes
Employees Worked With
Zack in service dept
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