Back

Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,043 Reviews

1,043 Reviews of Phillips Buick GMC - Service Center

Sort by
October 24, 2022

Repaired a number of issues diagnosed with car, however price slightly higher than quoted though not by much. Tried to just ask why but customer service rep suddenly could not be found. Repairs also took More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Phillips Buick GMC responded

Allen, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

October 21, 2022

Brandon and staff were very courteous, professional, efficient and friendly. Ser vice was done in reasonable time and done well. Reasonable cost. Very happy and I recommend your service center highly More

by shagnbball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Oct 21, 2022 -

shagnbball responded

Very pleased with service dept.

Oct 21, 2022 -

shagnbball responded

Great service!!

October 20, 2022

Very good service I would definately go back for service again Rather than go to cadillac More

by RUPHR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating and the wonderful review. We look forward to your next visit.

Oct 21, 2022 -

RUPHR responded

We made a good choice going to Phillips. Thank you again for good service. ruphr@aol.com

October 19, 2022

Your Service Advisor was rude and it makes me think about having service and purchases elsewhere in the future. More

by georgerun1
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
I don’t remember their names.
Oct 20, 2022 -

Phillips Buick GMC responded

George, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

October 19, 2022

Service writer Brandon did an excellent job explaining work to be done and cost. I appreciate the coupon I was able to use. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Oct 20, 2022 -

Phillips Buick GMC responded

Jim, we appreciate you taking the time to give Phillips Buick GMC such an excellent 5-Star rating. It helps us to know that we are meeting the needs of our customers and their GM vehicles. The kind words for Brandon made us smile because he does such a great job everyday. Hurry back.

October 19, 2022

Most friendly and nice people there, both the service advisors and the Lightning Lube. “Johnny on the spot) as soon as we pull in More

by Rphoffman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hoff
Oct 20, 2022 -

Phillips Buick GMC responded

Thank you for your feedback and your 5-Star rating. The kind words for our staff are appreciated too. It is our pleasure to have you as our guest at Phillips Buick GMC. Come back soon.

October 18, 2022

Jim service associate is the greatest . Knows his stuff. Very polite and informative . Recommend him for a pay raise More

by MC2RETMAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Phillips Buick GMC responded

Thanks for the 5-Star rating, and the kind words for Jim. We appreciate you taking time to write a review and look forward to your next visit.

Oct 19, 2022 -

MC2RETMAL responded

Jim Berlin is one of the best service advisors

October 16, 2022

With in 2 weeks buying car brought in for a clank sound when I brake, advised strut and pivot arm loose. Advised tightened and advised checked both sides, within a day and was advised other side was loose More

by SWEETPOKO11
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gilbert "Bam" Niblack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Oct 17, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

October 15, 2022

I pulled in to get a fuel filter, oil change, and tire rotation and was out within an hour! They made it super easy for me! More

by katielynn1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Phillips Buick GMC responded

Thank you, Katielynn, for the great 5-Star review, and for taking time to let us know how you felt about the service you received. Come back soon.

October 15, 2022

My advisor understood my issue and addressed It accurately and in a professional manner. Just wish that you could make an appointment. More

by mickhugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Oct 17, 2022 -

Phillips Buick GMC responded

Mick, we appreciate your feedback and the great 5-Star rating. Thank you for taking the time to share your experience with us and others! It is our pleasure to have you as our guest at Phillips Buick GMC. Come back soon.

...
72
...