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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
778 Reviews

778 Reviews of Phillips Buick GMC - Service Center

Sort by
October 07, 2021

Everything was fine but the price. Labor and materials are both high according to internet More

by SCOTT.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hoff
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business.

Helpful
October 07, 2021

Keith Free is the kindest & most knowledgeable person I have come across. If he doesn’t know the answer he says so and gets the correct information More

by CAROLINEUPCHURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Free
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Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your business and your recognition of Keith. We really do strive to be the best and it is a pleasure to get this type of feedback, directly from our customers. We look forward to your next visit!

Helpful
October 07, 2021

Not good. Since they couldn't or wouldn't figure out my transmission problems the just said that was the way it was designed. More

by XYZMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Bonner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

Phillips Buick GMC responded

We are very sorry to hear that you didn't get the assistance needed at your last visit. We would like to take another look and get this resolved for you, so if you could please give our Service Director a call, we would be happy to get your transmission issues diagnosed.

Helpful
October 07, 2021

I took the car in for warranty service, they tested and replaced the battery. Service was as expected. More

by riedrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Beserock
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Oct 12, 2021 -

Phillips Buick GMC responded

We appreciate your recommendation! Our staff is dedicated to providing guests with outstanding customer service and quality work.

Helpful
October 07, 2021

Arrived first day to have oil/ filter changed and tires rotated. Concern with door lock, parts had be ordered. Total time there 1 hour. Second time I went back for the ordered part ( door lock) in and ou More

by RFENTRESS1
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to post a review! We strive to provide a seamless experience for customers and it is wonderful to hear our team came through and delivered in a timely fashion. We look forward to working with you again in the future!

Helpful
October 07, 2021

I needed service right away and Jim Berlin did a great job of getting my parts ordered and my wife's car fixed in a timely manner. More

by kymasabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
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Oct 12, 2021 -

Phillips Buick GMC responded

We're so glad we were able to take care of your issues efficiently! Thank you for taking the time to recognize Jim and our dealership.

Helpful
October 07, 2021

Service done as requested & on time. Very happy with this dealership. Nothing more to say More

by Roxannedungan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 12, 2021 -

Phillips Buick GMC responded

You said it perfectly! Our team is dedicated to providing top-quality service, and we're so happy to hear your experience reflected this.

Helpful
October 07, 2021

Reliable service with little or no waiting. Friendly service staff who seem to be trained properly More

by Edsoxfan2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Phillips Buick GMC responded

Your satisfaction is important to us, so we thank you for choosing Phillips Buick GMC and recognizing the quality work of our talented team members!

Helpful
October 07, 2021

I needed a new battery they replace it instead of recharging well done thank you service department. More

by Girarddaniel27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
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Oct 13, 2021 -

Phillips Buick GMC responded

Thank you so much for this 5-star review! We're glad to hear our service department took such good care of you and your vehicle.

Helpful
October 07, 2021

It was excellent service, you kept me informed and I was completely satisfied.Would recommend You to my friends. More

by DLGVJ
Recommend Dealer
Yes
Employees Worked With
Not sure who I talk with the service was excellent
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Oct 13, 2021 -

Phillips Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to share your positive experience!

Helpful
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