Phillips Buick GMC - Service Center

Service writer told me I had an open recall i was not aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them. aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them. More

Excellent customer service with my problem being addressed in a timely manner. Definitely highly recommended. addressed in a timely manner. Definitely highly recommended. More

I’ve purchased multiple vehicles from Phillips. My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without b My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without being given that knowledge during the buying process. I found out through a slew of problems I’ve been having From idling., To drive train, Transmission issues. All of been brought in to get a dress by the service department and all I get are excuses and reasons why it can’t be diagnosed because the computer says so. I will never purchase another vehicle from Phillips at any location because of my experience with service. For example, brought my truck in for transmission problems was told by Zack in service, yes, you have transmission issues and we are ordering the parts as we have already taken apart the transmission pan. A week later, I call and nothing‘s been done. A few more days go by and I stopped by the dealership only to find out that I’ve been xxxxxxxxxxx by Zack as he usually does. To see that my transmission had never been taken apart. My truck has been sitting there for almost 2 weeks untouched ridiculous. Not making appointments for customers, especially ones that purchase vehicles from GMC Phillips just shows how little The customer means to the dealership. The worst experience in all my years of owning vehicles that rate GMC Phillips the lowest possible rating. I’m being kind.. More

My service advisor is amazing but other staff members are not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand new. Then they said they couldn’t put a new tire on because of wear and tear so a nail being in my tire is wear is tear got it. Then the guy didn’t patch it correctly so now I have a leak in the patch. Makes sense. More

I was quoted $550. 00 for a transmission flush and the going rate for this type of service is about $200.00. My tire rotation and oil change was fine but the service lit 00 for a transmission flush and the going rate for this type of service is about $200.00. My tire rotation and oil change was fine but the service lite and low air indicator were not turned off after the service. More

Service advents don’t communicate will with each other… overall , happy with my experience with them overall , happy with my experience with them More

Only fixed one of my 3 issues and tried to fix the other things the cheap way without actually fixing the real problem. things the cheap way without actually fixing the real problem. More

Great service. Gave me a ride both ways, quoted me a price and charged under their quote! Appreciate the timely response! Gave me a ride both ways, quoted me a price and charged under their quote! Appreciate the timely response! More

The experience was top notch. Beginning with the service writer right thru the rides provided home to the pickup when ready was courteous and professional. They diagnosed the prob Beginning with the service writer right thru the rides provided home to the pickup when ready was courteous and professional. They diagnosed the problem, kept me informed and all at a reasonable price. More

Hundred thousand mile maintenance completed easy scheduling easy drop off easy pick up and completed on time with no surprises scheduling easy drop off easy pick up and completed on time with no surprises More