Phillips Chrysler Jeep Dodge Ram
Ocala, FL
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
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I had my car at Jeep for almost a week and called twice to have them do an oil change while it was there. I never received a call back and had to schedule an oil change for another day after already not ha to have them do an oil change while it was there. I never received a call back and had to schedule an oil change for another day after already not having my car for a month. The whole situation was just inconvenient and could have been avoided. Also I have previously had an experience when my car was supposed to have a tire rotation and they said it had been done but the tires were all in the same position when I picked it up as my husband had marked them prior to dropping them off. And again I had to make a separate appointment to bring my vehicle back in. More
11-7-2023 On 11-3-2023 I had a 7:30 appointment at Phillip’s. The service person Hose said 2 hrs. so they took me home. I called at 12 noon the service person said he would check on the status and cal Phillip’s. The service person Hose said 2 hrs. so they took me home. I called at 12 noon the service person said he would check on the status and call back, no call. At 2 pm I called again and demanded status. They said they didn’t have the part for a Gas cap light on the dash display. They called a few minutes later and said the vehicle was ready and would send the driver to pick me up. I got there at 3 pm. I only have this one vehicle so I could not go and do what I had to. To me that is terrible service. Why did take 7 hrs. to change oil and diagnose a problem? More
Arron Lawson my service advisor was great. He did more then I could ask for. I'm so grateful I had him. He kept informed about the repairs on my Jeep from A to Z. Thanks Arron. He did more then I could ask for. I'm so grateful I had him. He kept informed about the repairs on my Jeep from A to Z. Thanks Arron. More
Jeff Smith was great to deal with & made certain that all concerns with my wife’s 2017 JP Grand Cherokee Summit were addressed & worked with my extended warranty to get complete coverage on covered items. Th concerns with my wife’s 2017 JP Grand Cherokee Summit were addressed & worked with my extended warranty to get complete coverage on covered items. Thank you Jeff & thanks for the complimentary rides to & from my home. Phillips Chrysler is a great Dealership to work with & I won’t hesitate to use them again. Thank you. More
Jose was absolutely the best service provider that I could have asked for. I just moved to Ocala 6 weeks ago. I wanted to have my 2021 Jeep Grand Cherokee serviced and purchase new tires. Jose was very could have asked for. I just moved to Ocala 6 weeks ago. I wanted to have my 2021 Jeep Grand Cherokee serviced and purchase new tires. Jose was very helpful and knowledgeable of my needs. He had to break the news to me that they would not be able to put my new tires on the same date as scheduled due to a piece of shop equipment that had broken. We scheduled to touch base on Friday morning to see if the equipment was repaired. Jose called me at 8:01 to inform me the parts for equipment had not arrived. We have scheduled to communicate on Wednesday next week. Jose is making my transition from Kentucky to Ocala, Florida service go smoothly. More
Over all I was very pleased with the professional way the dealer treated me !This was my first visit to Phillips Dodge Service andi will be back when I need future servic Dodge on my 2014 , Challenger! my s dealer treated me !This was my first visit to Phillips Dodge Service andi will be back when I need future servic Dodge on my 2014 , Challenger! my service Advisor Derek was very Professional and very Knowledgeable about my car ! More
I can say that the Gentlemen that assist with the service and process was so nice and one lady that works in the cashier window both has a pleasant and friendly treatment and I feel welcome with them to. Gre and process was so nice and one lady that works in the cashier window both has a pleasant and friendly treatment and I feel welcome with them to. Great Employees . More





