Phillips Chrysler Jeep Dodge Ram

Excellent experience! My wife and I were in the market to get back into a Wrangler. Mark Helfer at Phillips had already helped us with two other purchases and provided top My wife and I were in the market to get back into a Wrangler. Mark Helfer at Phillips had already helped us with two other purchases and provided top-notch service, so the decision to call him was a no-brainer. Mark did his usual magic and found us exactly what we were looking for, and worked on making us a deal on a Rubicon that we are ecstatic about. Dale Coleman (management) remembered us from 2013 when we bought our first vehicle at the dealership and made us feel right at home. Kevin Roberts got the contract done quickly so we could get on the road in our new Jeep. This was the shortest amount of time we've ever spend at a dealer purchasing a vehicle, which is a huge plus in our books. Thank you Mark, Dale and Kevin! The kids (and parents) love riding with the top down! More

Awful Purchase Experience We recently purchased a used car for a family member out of state. This car buying experience was the worst I have ever had. Granted, we were purcha We recently purchased a used car for a family member out of state. This car buying experience was the worst I have ever had. Granted, we were purchasing a car that was to be registered in another state so that made the transaction a little more complicated but they said that it was not a big deal. Whenever we asked a question, salesman would have to go to multiple people to get an answer. We would then get incorrect information (insurance requirements, registrations questions, title, etc.). We spent hours trying to get the documentation they said they needed; then they tell us is it was not needed and that they gave incorrect information. A week and a half later, we finally pick up the car. We left without the car being insured and they never gave us the title even though we paid cash for the car. It took another 2 weeks to get the title. When we test drove the car, the air conditioning appeared to be working. When we drove it home a week and a half later, the AC was not working. We did not think it would have been necessary to test drive it again. I called the salesman immediately. He did not call me back. I needed to call him back the next day. Then another day goes by before he called me to tell me that there was nothing they could do about it. I asked for him to check again and he was supposed to call me back again. Never heard another word. They never offered to even look at the AC to see if it was a simple fix. The car we purchased was only $6K so maybe they felt that it was not worth the effort to make a customer happy who had a low dollar purchase. I was actually looking at a 2016 Jeep on the lot for myself but obviously, I will not be buying another car from them. More

Love it!!!! I would definitely refer anyone to them for a vehicle. We were treaded very well. Will go back for our next one. Very pleased with our visit today. I would definitely refer anyone to them for a vehicle. We were treaded very well. Will go back for our next one. Very pleased with our visit today. More

Sales experience Bill Stickley continued to keep in touch with us over the years, never pushed but checked in. Bill is very professional and caring in the process that Bill Stickley continued to keep in touch with us over the years, never pushed but checked in. Bill is very professional and caring in the process that the sale of our new Pacifica was right for us. I have complete trust in what he tells me. He is more concerned about a long term relationship than just making this deal. I will always check with Bill for any future dealings. It was hard for us to trade in our 2013 Town and Country. It was a great vehicle. Our new 2017 Pacifica is even better. Pat and Betty McDonald The Villages, Fl More

Consistent satisfaction and contentment with vehicles/trucks Bill Stickley has sold my wife and I many trucks and cars for many years. He is very professional and when we are in need of a vehicle/truck, all I ha Bill Stickley has sold my wife and I many trucks and cars for many years. He is very professional and when we are in need of a vehicle/truck, all I have to do is call him and tell him what we're looking for and he starts looking. With Bill, there's never any pressure, this is what we love about him. He is such a pleasure doing business with. We have recommended him to friends and family. A real asset to Philliips Chrysler dealership. More

Bought second van as was extremely happy with first one. Four years ago I purchased a Town and Country van. Had absolutely no complaints with it, nor the service I received and was more than pleased with th Four years ago I purchased a Town and Country van. Had absolutely no complaints with it, nor the service I received and was more than pleased with the salesman Bill Stickley. So, when I decided time had come to buy another there was no question that I would go back to Bill Stickley and Phillips and again I am very happy with my 2017 Pacifica. Everyone at Phillips is first class from sales to closing to service. And When my grandson was ready to purchase his truck of course I went with him to Phillips and they sent us to Phillips in Lady Lake where he purchased a new GMC truck. Bill Stickley is the best....professional, honest, not pushy and his goal is to satisfy you as a customer. I have recommended him and Phillips to several people and will continue to do so. More

FANTASTIC people!!! When my vehicle died, Otto went ABOVE & BEYOND what was necessary to make sure I got into a vehicle that I really wanted, not just something I could a When my vehicle died, Otto went ABOVE & BEYOND what was necessary to make sure I got into a vehicle that I really wanted, not just something I could afford. Unable to get financed anywhere else, him and the finance manager made sure to work the numbers to make it possible. Needed the van the same day, and with my husband stuck at work all day (before the dealership opened, and after they closed), Otto went out of his way to take the paperwork and vehicle to my husbands job, so he could sign his share, then took me and my kids home to "deliver" the van and picked up my trade-in to drive back, so I had a dependable vehicle RIGHT NOW!!! Would recommend to anyone looking for a pleasant atmosphere, with friendly employees, that aren't "pushy" and just "trying to get the sale"! More

The best way to buy vehicle. Buying a new vehicle has always been a dreaded chore. But today proved to be a welcoming and pleasant change because of Otto Scharfschwerdt, Sales Co Buying a new vehicle has always been a dreaded chore. But today proved to be a welcoming and pleasant change because of Otto Scharfschwerdt, Sales Consultant for Phillips Jeep, Inc. We shopped for two weeks for a Grand Cherokee Limited with four specific options and were unable to locate one within 500 miles. Otto contacted me and suggested that we consider the Jeep Overland instead of the Limited because some of the options were standard on the Overland. We were quite surprised the overall cost was very close to the Limied. Otto will be my "go to Guy" on my next new car and will recommend him to my friends. We did not spend much time with Brad Leonard, the Business Manager but he too is a true asset to the Phillips Dealership. We have experienced high pressue in the past to buy add ones but not with Brad. We were on our way with our new 2017 Jeep Cherokee Overland after signing the many documents within 20 minutes. Jim and Joan H. More

Thank you Jon Novak did a fantastic job of determining the right vehicle for my needs. He was professional, timely and fulfilled everything he said he would do. Jon Novak did a fantastic job of determining the right vehicle for my needs. He was professional, timely and fulfilled everything he said he would do. More

Not best experience Barely got the deal I needed. Kept trying to push their financing on us. Questioned our credit union check, tried to make us fill out credit applicati Barely got the deal I needed. Kept trying to push their financing on us. Questioned our credit union check, tried to make us fill out credit application, wouldn't let it go. Come back tomorrow they said to check it out . Two hours later we just had to leave without our sons first car. Really kind of rude. Seemed like they didn't want us to have the car at the price they agreed upon and wanted us to leave. very disappointed and upset Be tough to go back again. More