Phillips Chrysler Jeep Dodge Ram - Service Center

BobbieAnn approached me in the Service waiting area in a very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR very friendly, professional manner. She asked what I was in for. I told her the issue, and relayed to her that the last time I was in Phillips CDJR it took 3 hours to have my oil changed. I wasn’t looking forward to the wait….. The tech had told me an hour, 90 minutes tops. He was true to his word. I can’t remember his name, but I’d like to.recognize him as doing a good job. My check-in took a little while, even though there was no one in line, but he was straight forward. The service techs did a good job listening to the Customer, and we got the needed service completed. I had done my Homework and found out there was a TSB related to the symptoms I was experiencing in my transaxle. At first they tried to charge me $199 to run the diagnostic, then return the $$ when it was diagnosed. I did not accept this solution as I had previously spent 6 years at Chrysler building this 8 Speed Transaxle at the OEM plant(s) in Indiana. I have extensive knowledge of the failure modes, and the simple fix of reflashing the TCM. I would hope that anyone else experiencing this issue would not have been required to pay for it. Period. More

Bobbie Ann helped to make a very annoying service experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. S experience back into line. After multiple trips to service over 3 weeks I finally got my Grand Wagoneer back only to find out new problems existed. She called me to find out if it was happy with my experience. Boy did she get an earful! It wasn’t her fault but she listened to me vent and then proceeded to rectify the situation. Within 20 minutes she saw to it that I was back up and running. As a long time business owner an employee like that is invaluable. She is definitely a great asset to your dealership. Jack Ford More

Bobbieann contacted me about my warranty and was a pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! pleasure to work with, you can see she truly does care and about customers and it’s service like that makes a company grow thank you!!! More

Bobbieann posted that she had posted that she had started a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and a new job with your dealership. I had been having trouble getting a service appointment so I wrote a rant in response to her post. She responded and saw to it that I got my service appointment! Great Can Do Attitude! More

she was very helpful and easy to talk to and answered any questions i had and helped me solve any problems or issues as well questions i had and helped me solve any problems or issues as well More

Bobbieann was a pleasure to talk to about my vehicle and ensured that the service was completed to standard. Thanks for everything! ensured that the service was completed to standard. Thanks for everything! More

Bobbieann contacted me with professionalism and assisted me with my automobile concerns. She did a fabulous job and followed up to make sure that I was satisfied with my service at the dealership. Customer me with my automobile concerns. She did a fabulous job and followed up to make sure that I was satisfied with my service at the dealership. Customer service at its finest!!! More

A truly lovely individual. She was bright, helpful, and engaging. Our conversation was informative, and I genuinely appreciated the thoughtful update while I waited. She was bright, helpful, and engaging. Our conversation was informative, and I genuinely appreciated the thoughtful update while I waited. More

The tire fell off the jeep a quarter of a mile from the dealership The mechanic obviously didn't tighten the lug nuts dealership The mechanic obviously didn't tighten the lug nuts More

Friendly, courteous. Derek was very helpful and made me feel confident that our vehicle would receive thorough and complete service attention. Derek was very helpful and made me feel confident that our vehicle would receive thorough and complete service attention. More