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Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,082 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,082 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
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May 22, 2025
I purchased my car in Jacksonville but recently moved to Ocala....I have a maintenance package with the purchase of my car which cover my routine maintenance charges....the guy who helped me told me my pack Ocala....I have a maintenance package with the purchase of my car which cover my routine maintenance charges....the guy who helped me told me my package was only valid where I purchased the car from....how????? But once I called the Jacksonville dealership and asked about the package while on speaker I was told my package was VALID and all the service guy had to do was call a number which he gave me on speaker phone. All I got 5/16/25 was an oil change and no tire rotation. Even after verifying I had a valid MAINTENANCE PACKAGE I felt very uncomfortable after the whole ordeal so much that after my car was ready after 15-20 minutes the guy said “your car is ready and I guess we’ll try and render a payment Monday life I was trying to get over on him. I’ve been trying to get in contact with a SERVICE MANAGER but all is happening is my calls are being transferred back and forth to different people….so in order to keep the peace I will NEVER return I would rather take the 2 hour drive to Jacksonville,FL to have my car serviced properly and professionally More
by kekebrice92
Verified CustomerEmployees Worked With
Idk....but I don't think I will ever return
May 22, 2025
The representative was courteous and respectful when giving me the appointment, & I appreciate that. I want to thank Jeff that waited on me for what he did with his specialty in getting everything done giving me the appointment, & I appreciate that. I want to thank Jeff that waited on me for what he did with his specialty in getting everything done that I asked, and the time limit was superb. More
by Loraine
May 22, 2025
EV battery discharges overnight Since December 2024, our EV battery started to discharge 5 to 10% overnight. It does not happen all the time but it loses at least 2%. My level 2 charger shows me how mu our EV battery started to discharge 5 to 10% overnight. It does not happen all the time but it loses at least 2%. My level 2 charger shows me how much kWh it puts back into the EV battery. This is how I came up with the discharge rate. Things got worse after it had to be towed into the dealership with a dead 12v battery that could not be jumped. It was at the dealership for 19 days. They said the rear door antenna ($19.00 part) was waking up the SUV and causing the discharge. The dealership completely ignored the EV battery discharge issue. I bought it back home and after sitting for two days it lost 31% of the battery capacity (kWh 4.28. It is now back at the dealership for further investigation. Final Thoughts: A 31% drop in 2 days is not normal, especially for a plug-in hybrid. The rear door antenna might be a symptom, not the root cause. I will Continue pressing the dealership to treat this as an EV battery/BMS-level concern, not just a 12V or minor module issue. Update. The dealership charged our 4XE to 100%. After being at the dealer ship for 5 days without being moved, it when from 26.7 miles range to 16 miles. The service manager said that the Chrysler engineers said discharging is normal and that I should leave it plugged in when not in use. Keep in mind that the temperature is 69°F at night and 85°F during the day. Ideal temperatures for an EV battery. Not sure what to do next. My wife refuses to drive the car. More
by LLANG726
Employees Worked With
Gary Winkler
May 22, 2025
Customer oriented. Excellent service. Would recommend to others as a place to get good service. Excellent service. Would recommend to others as a place to get good service. More
by Hlindomd
Employees Worked With
May 21, 2025
Service advisor Jose Betancourt checked me in quickly fully explaining the work to be done the cost and the expected process and timing. The entire 10,000 mile service was done expertly by Paul Countryma fully explaining the work to be done the cost and the expected process and timing. The entire 10,000 mile service was done expertly by Paul Countryman in about 45 minutes. This is the kind of service that will keep me coming back. Thank you! More
by mbapsu
Employees Worked With
May 21, 2025
Cost me $2000 dollars and didn’t fix the problem! They misdiagnosed what was wrong. Gave me another estimate for over $4,600. Service manager really didn’t care. Just told me to make another appoint They misdiagnosed what was wrong. Gave me another estimate for over $4,600. Service manager really didn’t care. Just told me to make another appointment. More
by FARROCK1
Employees Worked With
Service Mgr. John Gonyers
May 18, 2025
In my option , The more effort on making a sale than there was satisfying the customer ! This is just how I feel ! there was satisfying the customer ! This is just how I feel ! More
by OFPD1404
May 15, 2025
Great service department and very knowledgeable people who seem to really care. Thankful and grateful. who seem to really care. Thankful and grateful. More
by rhettbain
Employees Worked With
May 14, 2025
I am a Phillips Chrysler customer and when i Worked with Jose at service department SA showed me he is very responsive and responsible kept me updated all the time and i have work with others advisor when J Jose at service department SA showed me he is very responsive and responsible kept me updated all the time and i have work with others advisor when Jose is busy but not the same I prefer waiting on Jose. As a Phillips Chrysler customer and as a Service Manager Jose is a gem and I know one when I see one. He have a future there. More
by ellaberintodeocala
Employees Worked With
Jose Betancourt
