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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,098 Reviews

2,098 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 01, 2023

Phillips Chrysler Jeep Doge Ram provided exceptional service on my Jeep that I had purchased elsewhere. Communication was excellent and they kept me updated throughout the process. The support team resp More

by joannebartell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Joanne, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

November 01, 2023

This experience was amazing! I will continuously come back here for all of my vehicle needs. More

by adriangarvin1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Staci Ann Mills, David Hoff
Nov 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Adrian, Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2023

The service advisors are very professional, and got me checked in for my service quickly. The techs performed the work in a decent amount of time and it was done right. Very happy with my service More

by Kennethg089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Nov 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2023

They were very rude and nasty people. They messed up my front driver side head light case. I had to go back and have them replace all the bulbs and put the head light case back on correct More

by CHARLESCRAIG537
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary service manager
Nov 02, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

October 31, 2023

Service writer was first class and everything else was very good also witness short! Coffee was hot More

by pete.southwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Nov 01, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Pete, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

October 29, 2023

They do pretty good work. They were on schedule. My car looked nice and was clean when returned to me. More

by mwarmstrong71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dodge and Will Pardee, David Hoff
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 28, 2023

Very nice clean and friendly environment. Great frendly service. Next time I will make a reservation so you can have my cadillac filter available. More

by williamarubelsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronik Arroyo
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, William, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 28, 2023

Jeff was extremely helpful with researching to ensure I still had a new purchase oil change available. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Terry, for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 28, 2023

I brought my Jeep in for service, multi-point inspection, clutch adjustment and oil change. 2-1/2 hours later I get the Jeep back, I pay and go home. Looking at the paperwork the only thing done was oil chan More

by SLINTALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 30, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

Oct 31, 2023 -

SLINTALA responded

Yes, I would like to discuss this in more detail. My phone number is: (440) 227-3235. I look forward to speaking with you. Susan

October 28, 2023

Always take care of all my needs and very pleasant workers. Happy to help never have any problems with this service More

by TAR113TR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

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