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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 11, 2022

The service was completed before the time predicted and was completed as requested. Thanks to the service people More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, Sam, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 11, 2022

Great estimate and great turnaround on the tire service! The service writer kept me informed the whole time. More

by vargiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 10, 2022

Got signed in then 4 hours in waiting room without hearing from anyone. I had to go to the rep to find out they couldn’t fix my car that day because of a back ordered part. Then I had to pay for a dia More

by LEONARD.TIERRA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 11, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Leonard, we are sorry to hear about your experience and would love to get to the bottom of it with you and see how we can resolve this issue as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Did what they said they would do didn’t jerk me around on this issue More

by BOULAYTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Deleo, Jon Gonyer
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Went for oil change and tire rotation. Required tire pressure is 36 psi. Checked pressure the next day. All four tires were 24 psi. Definitely UNSATISFACTORY. More

by GTOSIXFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Good and excellent service with the advisor very attentive and fast in changing the filters of the 2500 More

by GERSON ROSADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
#8102 james garvin
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

Nov 09, 2022 -

GERSON ROSADO responded

Very good treatment, good service and the waiting area, the staff in the payment area very friendly.

November 09, 2022

My vehicle was brought in for two issues. One of the two were fixed. It was supposed to be done the next day however no one called. I called five times and could not get a service person on t More

by Jessicaheramb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick
Nov 11, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience, Jessica, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 09, 2022

Excellent and quick service. Just curious why my first oil change included tire rotation, but the second did not. More

by CBHOTSAUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your feedback. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2022

They took me earlier before my appointment. Service advisor Aaron very friendly. Called me to show me something under my truck that might be a future problem. Service tech also very professiona More

by Themanfrommopar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron service advisor
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Aaron met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 08, 2022

Yes the service was fast Jeff Smith did a wonderful job and your company was courteous thank you very much. More

by WELIKECRUIZIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Jeff Smith five star!
Nov 09, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad Jeff was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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