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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 14, 2025

Techs seemed to genuinely care about what was going on with the car. Also were concerned about time and how long the wait might be. Rescheduled when it looked like it was going to be an overly long wait More

by Nancy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review, Nancy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 14, 2025

This dealership has been a good dealership for many years for my whole family and some friends More

by DRGATOR55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 11, 2025

Price gouging: Labor Rate $ 185. 00 /Hr . Most dealers $125.00 to $150.00/ Hr. - Charged $531.90 for a part with an MSRP of $332.00 Charged $91.50 for another part, MSRP of $52.75 A More

by Gouged customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Burden
Jan 15, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

January 11, 2025

Excellent service was very pleased with Aaron. I beleave it was a bit cold, but the weather was cold that you're very significant to help me leave the premises. I do have to go back and have the More

by ANITAMARIARYAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the lady that helped me at the cash out. She was very, very helpful. She was pleasant and caring. I wish I knew her name, but she helped me find an old record, so she's a very. Great person I i loved her
Jan 12, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Anita, for your business and this review. We're happy to hear that Aaron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 10, 2025

They were on time with my appointment then there was a quick turnaround with friendly service More

by JP48313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

January 10, 2025

As a long time customer of more than thirty years I have always received great service. Derek is carrying on that great service with prompt attention to me and my issues. Thanks again for your one day ser More

by Bob R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek - 5 Star
Jan 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Bob, Thank you so much for your excellent review! We are so glad that Derek had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 10, 2025

Oil change went smoothly Waiting area was clean and neat snacks and drinks were available More

by RJMOPAR0
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 12, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 09, 2025

The best customer service ever. Had an emergency repair was from out of town and they fit me in AND transported us back and forth from our RV. More

by dianaew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Diana, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 09, 2025

Derek Cummins is a very nice guy and helpful And quick service and this is a good dealer to deal with More

by RELROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Derek, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 09, 2025

Great job and great experience Would recommend to use their service again Thanks for helping us More

by bmillermusic2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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