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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,063 Reviews
Call Service Center (352) 732-7577

2,063 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 24, 2024

Communication has gone down hill. No one is available or calls back. Do not get diagnosis or status of how long it’s go to take. Only get a text when car is finished. More

by THEWOO007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with anyone
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Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

September 24, 2024

Great employees, great customer service. They go above and beyond to try and help the customer out. More

by KDUMAIS2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith
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Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Jeffrey had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 24, 2024

Excellent service that I was greeted with and outstanding personnel and the waiting was not long at all! More

by carl.galloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Carl, Thank you for taking the time to share your thoughts on working with our servie team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

September 24, 2024

Easy to get an appointment and ready for me when I got there. Great service advisor. More

by wearepennstate79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 21, 2024

El mejor dealer de toda la Florida , con una excelente calidad en el servicio al cliente More

by ariadna.falcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

September 21, 2024

The service personnel were vert courteous, they got the job done quickly, while I waited, and I was in and out in less than 2 hourd! More

by DON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Moret
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Sep 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. We are happy to have assisted you so efficiently and look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 21, 2024

This was a recall service. When parts came in, they got the job done quickly. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2024

Took care of our leak and even checked for recall and took care of that. Thank you! More

by LYNNRAY78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Sep 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2024

Mr Derek always does a great and amazing job satisfying my needs and wants to ensure my vehicle is running on top condition and he always guarantees that any work done under him is done correctly. More

by Lymontreal Kinsler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Sep 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2024

Great friendly service. Very knowledgeable on what was needed. The only negative thing I have to say. It was hard to get ahold of someone when checking on the progress of th More

by kimber96rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with an overall positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

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