Back

Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,051 Reviews

2,051 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

Sort by
September 05, 2024

I showed up and 2 hour later I was gone on the road with the issue fixed. Fast quick and reliable service. John and Shawn took care of me the entire time with no worries. Highly recommend them! More

by Rickyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Ricky. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

September 04, 2024

Service man Derek is absolutely the best. Always does a great job of taking care of me when I come in for service. He’s an asset to your dealership!! More

by Scot0100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Sep 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2024

Staff is less than helpful! I took my car in for a rear door that was not opening. Jim informed me if they broke anything while taking the door off it was my responsibility to p More

by SWEETFL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim in Service
Sep 06, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2024

I drive two hours because of James Garvin. Great customer service and will continue to come back. More

by Johnny2Toes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Garvin
Sep 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for James and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 03, 2024

Scott and his staff helped me out and a desperate time of need. Would come back anytime More

by civicexdohc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott sherman
Sep 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Scott and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 02, 2024

They have always treated me like family here. The sales and service team are on top of their job always. Customer is king. More

by BAITEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2024

Service department cares little about the customer. I made an appointment for over 2 weeks prior for an issue they immediately said was a recall problem. I arrived on time, checked in and was able to a More

by SALINEE24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Smith aka hawk eye
Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2024

I sent a request about my vehicle they answered within a few minutes. I scheduled an appointment to test drive my vehicle an hour later I was test driving it and thirty minutes later I was doing the purchas More

by malindafaith
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2024

Need to enclose drop off area. People are very nice and helpful . Kept me apprised of work progress More

by TFESTA629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
Sep 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2024

This dealership is the best, I am always thankful for their good workmanship and knowing they will not wreck my vehicle, I have been going there for years, Thank you John, for making my day a great one More

by cjborst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John in Service, lucky Dominic was on vacation
Sep 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

...
38
...