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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,061 Reviews
Call Service Center (352) 732-7577

2,061 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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August 31, 2024

Impossible to reach anyone in service … poor communication with me about times and schedule.. my vehicle was damaged after a warranty repair More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

August 31, 2024

Pleasant and easy experience. Not happy that someone installed my license plate using zip ties. More

by londonsanctuary
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Arnold
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Sep 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comment about your license plate with our team. Gary Winkler Service Manager (352) 732-7577 ext 107

August 30, 2024

Fast and efficient. Nice people ,pleasant waiting room ,prices a little high for an oil change . More

by CATHERINE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Catherine, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 29, 2024

The service staff is very friendly as well as the technician, who was very approachable while working on my Ram truck. They are great getting the work done asap for customers who have to wait. More

by Pugzilla2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

August 29, 2024

Michael Stickley took fantastic care of us he was professional knowledgeable punctual and did what he said More

by JASON GANGELHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Jason, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 29, 2024

The people are always polite and helpful. They go above and beyond to exceed expectations. More

by JOHNOTTARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Aug 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

August 29, 2024

Jim is always so accommodating and treats us like family! Will always go to him first with our repair needs! More

by Tammyplotner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Garvin
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Aug 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review, Tammy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

August 29, 2024

Great dealership, always good to listen to us about what is going on with our vehicle and take the necessary steps. Be it an oil change or a warranty repair. More

by NATHAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Nathan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2024

I am very unhappy with this dealership don’t respect customer service,they still the work on my vehicle is not complete More

by MSANNUSVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

August 27, 2024

Service writer was the best part of the experience, very professional .. communication was at its best More

by pitty222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy.. Service Writer
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Aug 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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