Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,051 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
The dealership was clean. The service waiting room was also clean. It was a pleasant experience. The service waiting room was also clean. It was a pleasant experience. More
The service team is in big time need about customer service 6 service writers doing busy work with their heads down, it took over 10 minutes to get acknowledged and then over two hours for an oil chang service 6 service writers doing busy work with their heads down, it took over 10 minutes to get acknowledged and then over two hours for an oil change, not to express More
If you have lots of time and don't care how you are treated then this is the place to go. It took over ten minutes to get with a service writer, all of them were walking around with their heads down no treated then this is the place to go. It took over ten minutes to get with a service writer, all of them were walking around with their heads down not helping. This is a great opportunity for a coaching of customer service. The attitude is more like croud control not wanting the busiess. Waiting area is very bassic again croud control not appriciation. Oil change was over two hours not very express. More
I would have given a 5 star rating. . air knobs on tires are missing.. very disappointing.. now I'll have to purchase them.. it's not the cost, but the fact that they need to check and d . air knobs on tires are missing.. very disappointing.. now I'll have to purchase them.. it's not the cost, but the fact that they need to check and double check that everything is the way it should be.. again, disappointing.. More
The service department was great. The parts department manager assisted me with my issues. However the fact that the decision for pricing icones from Central office is a shame to all The parts department manager assisted me with my issues. However the fact that the decision for pricing icones from Central office is a shame to all of your customers and had I not known what to ask for I would’ve paid $1500 more than I did And unfortunately there are customers that don’t know what to ask for and they are charged $1500 more is a shame. I hope this policy change real soon. Again the customer service was great. More
Your service department is terrible, very rude and unwilling to help. Sales is great because they want the sale. unwilling to help. Sales is great because they want the sale. More