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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,051 Reviews

2,051 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 03, 2025

Dale is a consummate professional. It has been a pleasure buying many cars from him over the years. More

by fev373
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
Apr 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

200 dollars just for them to tell me what was wrong with my car, ridiculous More

by Brooklynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember names
Apr 04, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Brooklynn, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

Very bad communication between me and the Service Representative, We had to wait for parts More

by Jungle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

The dealership was clean. The service waiting room was also clean. It was a pleasant experience. More

by Eshamany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram. We look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2025

The service team is in big time need about customer service 6 service writers doing busy work with their heads down, it took over 10 minutes to get acknowledged and then over two hours for an oil chang More

by andrewgrey
Recommend Dealer
No
Apr 02, 2025 -

andrewgrey responded

Not to friendly and extremely slow

March 31, 2025

If you have lots of time and don't care how you are treated then this is the place to go. It took over ten minutes to get with a service writer, all of them were walking around with their heads down no More

by andrewgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service area
Apr 02, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Andrew, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

March 30, 2025

I would have given a 5 star rating. . air knobs on tires are missing.. very disappointing.. now I'll have to purchase them.. it's not the cost, but the fact that they need to check and d More

by Duane Krob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Mar 30, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

March 30, 2025

They gave us a fair price for our trade in so we were able to put a deal together on the vehicle we wanted. More

by wvandersch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

March 30, 2025

The service department was great. The parts department manager assisted me with my issues. However the fact that the decision for pricing icones from Central office is a shame to all More

by FOURDSANDR112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

March 30, 2025

Your service department is terrible, very rude and unwilling to help. Sales is great because they want the sale. More

by deloresaguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Batten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary in service, rude and unwilling to help.
Mar 31, 2025 -

Phillips Chrysler Jeep Dodge Ram responded

Hello Delores: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

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