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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,091 Reviews

2,091 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 27, 2024

Very professional and efficient team thank you associates are very helpful and friendly thank you More

by TIGEREYES1047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

They have had my Town and Country for almost 3 weeks now, I have had 1 call regarding status. Numerous messages have not been returned. This is a handicapped vehicle and needed for transportation to doctor More

by judithbrack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim?
Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Judith and Gail, we discussed this morning our displeasure in the lack of communication from us. We will do better! Gary Winkler Service Manager (352) 732-7577 ext 107

April 27, 2024

Poor customer service. Made me felt like I did something wrong. Never will I again. More

by Lamont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

April 26, 2024

That dealership service center is terrible the wait for service takes way to long and the techs are nothing more than parts pushers took my truck in for a coolant leak and they said it was the egr hoses so More

by tober
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Garvin,Gary winkler
Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

Apr 29, 2024 -

tober responded

You already know the story and this is just a auto email that is sent to everybody and we have already been in contact with you and have spoken to you on multiple occasions and get the same run around you have my number on file if you want to talk then you get ahold of me

April 26, 2024

As much as the wait was long for an oil change, the Tech was wonderful! More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in Service
Apr 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review, Suzanne. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 25, 2024

Poor workmanship, left oil plug out causing engine damage and shortening life of the vehicle. More

by QUENTINANDERSON103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear this, Quentin. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

April 25, 2024

Didn't have an appointment but staff told me how long I'd have to wait in morning so that I could rearrange my day and come back later when it wasn't so crowded. Worked our great! Scott took good care of me More

by TBOJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in svc dept, Marcus Mister
Apr 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Hi Marion: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

April 25, 2024

Everyone at the service center was fantastic. They got my car fixed very quickly at a fair price More

by mmaiden69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

April 24, 2024

Fast and efficient couldn’t as for more, I’ll tell all my Mopar friends More

by DELANEYDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Don, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 24, 2024

This was my first visit and I was very pleased. Derek was awesome! He was quick and efficient and got me out of there much sooner than I expected. More

by jcinftl524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Derek met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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