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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,096 Reviews

2,096 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 23, 2024

Had warnings going off on ABS . Was handled very efficiently Covered Under warranty and the whole experience was great More

by Jhorner
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

January 22, 2024

My service advisor kept me up to date on the progress of my truck. And also had to deal with my warranty company to make sure the repairs got paid for More

by richfl352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 22, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

January 20, 2024

I made a 9am appt for oil change so I arrived at 8:45 and did not get out of there until 11:00 !!!? Why do you even schedule appts? More

by LANKATH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
does not matter for a simple oil chg
Jan 22, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

Phillips has been my “go to” dealership for several years now; always appreciate the courtesy of all staff. More

by CMTPGABLES
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrauth Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

I will take my Jeep Grand Cherokee Laredo to another Jeep dealership besides Phillips Jeep.. I can't believe that Jeep will allow the rude and nasty service advisors to keep there job. I have watched t More

by CHARLESCRAIG2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronik Arroyo
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss if you could please provide your name and preferred method of contact. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

In for recall on my truck, had them check my tires for air pressure, got home, they forgot to put the caps back on air valves. More

by macmobilervrepair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

They were very busy and they were able to address my recall issues in a timely manner. They were very polite and respectful of the inconvenience of being without my truck during this process. More

by Produce sales Edward.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember, it was with the Service Department.
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

Very attentive to the needs and wants of their customers. Jessica is the sales associate that I dealt with and I highly recommend her. More

by Upwrdmblty
Recommend Dealer
Yes
Employees Worked With
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Jan 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessica met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 19, 2024

Good personal we’re knowledgeable they took. There time however there were one situation they did not resolved More

by BIKERAJ_1674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 21, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

Besides changing the oil and rotating the tires, I asked the service rep to reprogram my car so the driver seat would auto roll back when the car is turned off and to set the door lock to beep on locking fr More

by LINDA_HART
Recommend Dealer
Yes
Employees Worked With
Service rep and mechanic tech who serviced my car.
Jan 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Linda, thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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