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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,099 Reviews

2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 16, 2024

Good to go in with an appointment. While in the middle of my service I realized that I also needed an oil change and they accommodated me. Good service. Thank you. More

by SAM7ISHA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department nice people
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Sam, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

good at selling but after that they don’t give a xxxx. but there but never ever rely on anything after. More

by garylightheart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Gary, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Great staff Always easy to schedule appointments and fast turn around great communication while waiting also More

by CASEYSNURSERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Casey, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Helpful and cheery team. Thoughtful and skilled. I never have to wait long. They keep me informed, too. More

by LETITIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

They did a wonderful job and completed every task exceptionally. I would especially recommend Derek More

by STEPHENCARDASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in service
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Stephen, Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your service feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Wasn’t impressed at all, no communication until they were finished with the vehicle . Getting information was like pulling teeth. Nothing was explained about why the van was shifting so hard until I asked po More

by kmartin22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

kevin the dealer salesman who sold me my jeep was patience and understanding about my fears of trading my jeep in for a new one. he reassured me and now i have my dream ! jeep wrangler! More

by luigiluis6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wright
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Luis, Thank you for taking the time to share your feedback with us. Kevin and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Horrible experience. Constant run around. Unprofessional service department, And poor management. I wouldn't recommend them to my worst enemy. BEWARE OF ANY AUTO REPAIR H More

by RUIZROBERT2379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

I knew what repair was needed and they tried to charge for additional repair that was not needed at this time. Had I not questioned this, they would have charged me an additional $900.00. After I asked wh More

by Rndknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

For a dealership service center, I believe your techs were incompetent, in my opinion. I shared when I made the appt what the problems were. I personally believe the techs should have been prepared for More

by Ron Pledger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Deleo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Ron. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

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