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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews
Call Service Center (352) 732-7577
Today: 7:30 AM - 5:30 PM Closed Now
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2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 16, 2024

Very good service and was a great help in getting it fixed. Thanks again for everything More

by danielleloves2teach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Danielle, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

I got a tire rotation and they didn’t tighten the lights on my car. The tire almost fell off. I called and left a message but they didn’t respond, obviously that’s what should happen when a business has an More

by FODELL11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
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Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

More
January 16, 2024

Good to go in with an appointment. While in the middle of my service I realized that I also needed an oil change and they accommodated me. Good service. Thank you. More

by SAM7ISHA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department nice people
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Sam, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

good at selling but after that they don’t give a xxxx. but there but never ever rely on anything after. More

by garylightheart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Gary, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

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January 16, 2024

Great staff Always easy to schedule appointments and fast turn around great communication while waiting also More

by CASEYSNURSERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Casey, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Helpful and cheery team. Thoughtful and skilled. I never have to wait long. They keep me informed, too. More

by LETITIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

They did a wonderful job and completed every task exceptionally. I would especially recommend Derek More

by STEPHENCARDASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in service
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Stephen, Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your service feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Wasn’t impressed at all, no communication until they were finished with the vehicle . Getting information was like pulling teeth. Nothing was explained about why the van was shifting so hard until I asked po More

by kmartin22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Gary Winkler Service Manager (352) 732-7577 ext 107

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January 16, 2024

kevin the dealer salesman who sold me my jeep was patience and understanding about my fears of trading my jeep in for a new one. he reassured me and now i have my dream ! jeep wrangler! More

by luigiluis6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wright
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Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Luis, Thank you for taking the time to share your feedback with us. Kevin and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Horrible experience. Constant run around. Unprofessional service department, And poor management. I wouldn't recommend them to my worst enemy. BEWARE OF ANY AUTO REPAIR H More

by RUIZROBERT2379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
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Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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