Phillips Chrysler Jeep Dodge Ram - Service Center

My Jeep was at your location for a repair today 11/29/2023. I originally came in Oct. for an oil change and was told that I had a water leak that I was not aware of. After inspection, I was told it 11/29/2023. I originally came in Oct. for an oil change and was told that I had a water leak that I was not aware of. After inspection, I was told it was the Radiator. I stated yes, repair whatever needs to be repaired including a needed brake flush. I paid over $1497.78 for this repair. From the moment I picked up my Jeep there was a constant/periodic smell of radiator fluid and last evening, there was an actual little puddle in my driveway. I took my Jeep in this morning and have now been told that it is my water pump. This was supposed to have been inspected last month and I am now seriously wondering was the Radiator even bad? It was explained to me that the new radiator could have caused the water pump to go bad and that is not uncommon. Why, if that is a known problem could the water pump not have been replaced last month? I am somewhat furious that I will have to pay another labor charge likely well over $900.00 again. I also asked again about my hoses to prevent me from having to come a third time. Just very disappointed as I have been a customer for over 30 years. :( Update on the estimate I was told $1900.00. I suppose these days, loyalty has no meaning. More

Excellent service, excellent team. .Good customer service. I will make sure I bring more people to Dodge. .Good customer service. I will make sure I bring more people to Dodge. More

Everything went well. They took care of the things that I brought the truck in for. A courtesy wash would of been nice. They took care of the things that I brought the truck in for. A courtesy wash would of been nice. More

My truck was in the shop for almost 6months. Multiple parts changed, seemed to be a guessing game. Only updates I received was if I called or appeared in person. Multiple parts changed, seemed to be a guessing game. Only updates I received was if I called or appeared in person. More

They were able to squeeze me in on a Saturday morning in a car emergency situation. They were accommodating and allowed me to bring my own car parts. They completed the job quicker than expected and the fin a car emergency situation. They were accommodating and allowed me to bring my own car parts. They completed the job quicker than expected and the final bill was cheaper than estimated. More

Checked oil after sitting all weekend long and oil was overfilled. Oil was all over where they filled it, also found a shop rag in the suspension area when I picked up my vehicle overfilled. Oil was all over where they filled it, also found a shop rag in the suspension area when I picked up my vehicle More

Could never get a call back , or get a straight answer . Nobody ever answers the phone . Nobody ever answers the phone . More

Problems not repaired Memory seats, mirrors and steering wheel do not work. Radio acting up also wheel do not work. Radio acting up also More

Good service and the vehicle was done when they said that it would be, nice experience it would be, nice experience More

Very pleasant service writer. Clean waiting area with plenty of room. Very nice setup for dropping off your vehicle and picking it up. Plan on using them for future services. Clean waiting area with plenty of room. Very nice setup for dropping off your vehicle and picking it up. Plan on using them for future services. More