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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,098 Reviews

2,098 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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November 16, 2023

Very good work always friendly and helpful Jim garvin is great. Very good experience for me More

by CJGRAINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Nov 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

November 15, 2023

Phillips listened to what I needed and made sure our vehicle was fixed and concerns were addressed. More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depatment
Nov 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Gary, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

November 15, 2023

Once again our interaction with Jessica was outstanding. We had an issue with our new Wrangler and she quickly arranged for service. We’re always appreciative of her efforts. Thank you!!!! More

by Doug fall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessica met your service expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Professional, courteous, knowledgeable when I think of PhillipsCJDR! Has them service a truck and later traded the gas truck for a diesel . Gave me a great deal and loyalty discount for previous purchases More

by Coachpam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrauth Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Pam, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Horrible service. Absolutely awful communication or lack there of. Made nine calls only to pick up my vehicle and find out the service was not completed as scheduled. More

by Preslar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Nov 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

This dealership took care of my recalls immediately. Other dealerships cast me aside because I did not buy the vehicle there the service was fast and efficient. More

by RXJDH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 14, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. Scott and our team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Very disappointed for this service. They sold me the parts double the price of what I can get from MOPAR. They told me I have to wait for 3 months, where I can get this part from MOPAR More

by Killo1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Sherman
Nov 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Saturday service dept came to my rescue when a flat tire and locked lug nuts was keeping me from my granddaughters bridal shower. Service got me right in and solved the issue with a patch, and smiles! Very More

by shelbycorreia67
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us, Shelby. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Happy with the service we received. Was happy to receive a coupon in the mail and would like to keep receiving them. More

by Sue
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

November 14, 2023

Courtesy is top notch! Appreciate the timely service. I will be back and Jeff was great More

by PJF53545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service
Nov 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

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