Philpott Ford

My wife and I scheduled recall service on my Ford Fusion for Friday 1/22/21 over a month in advance. We dropped the car off the day before for convenience. Late in the day on Friday my wife called to enqu for Friday 1/22/21 over a month in advance. We dropped the car off the day before for convenience. Late in the day on Friday my wife called to enquire as to the progress of the service and found out that the parts had never been ordered in the first place but should arrive over the weekend. On Monday 1/25/21 when she had not heard anything she called the dealership. Whoever she spoke with informed her that in the process of fixing the recalled issue other parts were broken and that now all the doors would not close so the car was not drivable. My wife enquired about a loaner car and the service technician reported that that was not her job. My wife could be placed on a list but at this time there were no cars so there was nothing that could be done. Whatever was broken would have to be ordered and would take several days. We finally were informed that the car was ready to be picked up on Thursday 1/28/21. I understand that unexpected issues will arise. I also understand that things break. What I'm not sure that I understand is the lack of communication or the lack of respect. We certainly want to be very understanding and dispense grace when possible as I would want to be given to me. I have been a faithful Philpott customer for years. I've purchased 2 new and 1 used car from Philpott. I use the service dept. for many things and have never run into an issue like this one so I'm hoping this is an isolated event. I would say that overall the work was done to my satisfaction it just could have been handled in a much different way. More

We had a Great experience with Ms Emily and Ms Shanna from the body shop. We traveled from Lake Charles LA and was pleased our paint job on our hood of our Hyundai Santa Fe Sport due to defected paint. from the body shop. We traveled from Lake Charles LA and was pleased our paint job on our hood of our Hyundai Santa Fe Sport due to defected paint. We will recommend to everyone who needs service! More

12/31/20 I drove around the lot, stopped and looked at several of the SUVs (even the Bronco) and not a single soul walk out to me, toward me, or even acknowledged me. I am sure they were open (their was p several of the SUVs (even the Bronco) and not a single soul walk out to me, toward me, or even acknowledged me. I am sure they were open (their was people), but after about twenty minutes standing my an white explorer I gave up. More

Arrived for service at Philpott Ford on 12/22. Promptly greeted by Keegan Johnson my service advisor. Service was performed quickly on my 2020 F150. greeted by Keegan Johnson my service advisor. Service was performed quickly on my 2020 F150. More

They service department did a great job on my service today! I appreciate the prompt service and they even got me taken care of the same day. today! I appreciate the prompt service and they even got me taken care of the same day. More

Car wouldn't start and battery wouldn't charge. Suspecting a problem with the alternator I had Ford Assistance tow the vehicle to Philpott Ford Service. My service advisor was Keegan Johnson. Hi Suspecting a problem with the alternator I had Ford Assistance tow the vehicle to Philpott Ford Service. My service advisor was Keegan Johnson. His attention was superb. Explained that he wasn't certain how soon they could service my car since it was the end of day and unscheduled. Brought it in Tuesday evening and had it back Thursday afternoon. Confirmed bad cell in battery, no electrical problems. Did overall checkup, oil change and tire rotation. Keegan was very courteous, attentive and made sure that my battery was covered under warranty. I highly recommend Keegan and the Philpott service department. More

Service is always great which is why I keep coming back. Everyone is always knowledgeable and not super pushy, give needed recommendations but don’t push it down your throat Everyone is always knowledgeable and not super pushy, give needed recommendations but don’t push it down your throat More

Philpott Ford Nederland has a great service team. They are friendly, quick service, reasonable rates, and clean atmosphere. I use them for all my service needs. are friendly, quick service, reasonable rates, and clean atmosphere. I use them for all my service needs. More

Great job getting us in and out, and the car is working enter than ever. Thank you very much Philpott Ford. They always know who we are enter than ever. Thank you very much Philpott Ford. They always know who we are More

Very satisfied with the work on my Escape! The Ford technicians are top notch! My advisor was Stacy Moffitt. Stacy was very helpful with getting my vehicle serviced at a time that was convenient for technicians are top notch! My advisor was Stacy Moffitt. Stacy was very helpful with getting my vehicle serviced at a time that was convenient for me. My vehicle was taken back for service shortly after my arrival, serviced and I was out in a very short time. More