Philpott Ford - Service Center

we have used hydundai, toyota and ford service. we have always been treated good along with great service. philpott seems to hire the best employees. always been treated good along with great service. philpott seems to hire the best employees. More

She was very knowledgeable and helpful about it all. Talked me through the services due on my pickup and explained in detail what they would be doing. Talked me through the services due on my pickup and explained in detail what they would be doing. More

They attempted deceive me and made excuses and tried to change their story. Even the salesman said he told the service writer not to "fluff" me because I knew my stuff. I've turned wrenches for 30 years change their story. Even the salesman said he told the service writer not to "fluff" me because I knew my stuff. I've turned wrenches for 30 years and basic maintenance even on the newer vehicles is quite easy, and easy to keep tabs on. I came in for a brake booster replacement on my daughter's 2011 Ford Edge, under factory extended warranty and check an oil pressure sensor that flashed a warning. Of course no charge on the booster, no diagnosis on the oil pressure sensor, and then they had a list of $400-$500 worth of maintenance items (no warranty coverage) that needed immediate repair/replacement. When I called them on it, because we bought the car FROM THEM, 3 months earlier (~2k miles), they made excuses and lies as to how they came up with those "needed" repairs. I have pics of the item's status and they are nowhere near failure or required replacement. Had my wife or daughter been dealing with them they may have been successful at bilking them out of that money. I will be contacting the general manager, and NEVER doing business with them again, Really sad as we just bought a 2019 Expedition in February, and have purchased 3 other vehicles with them in past years. More

$50 basic oil change, supposed to have done multipoint inspection but proved that was not done as tire pressure was lower than it was supposed to be and when finished with service tire pressure was never inspection but proved that was not done as tire pressure was lower than it was supposed to be and when finished with service tire pressure was never adjusted to OE spec. Oil life monitor was not reset by technician when oil was changed as myFord app is still telling me I need to schedule service soon only 8% oil life. It’s been raining so I will have to verify my oil was actually changed when it stops. Hopefully my $50 did actually get the oil at least changed. More

Keegan was very professional and personable. He was a superdelegate service rep and kept me informed as to the status of my vehicle. Thank you Keegan! superdelegate service rep and kept me informed as to the status of my vehicle. Thank you Keegan! More

Very knowledgeable personnel. All of the insurance paperwork was handled in house without issue. The body repair was done perfect. Will use again in the future. paperwork was handled in house without issue. The body repair was done perfect. Will use again in the future. More