Piazza Acura of Ardmore

Just Lease my new car After going to another dealership for help with leasing and not having the best experience, I felt in love with the customer service Kevin Y Lee provi After going to another dealership for help with leasing and not having the best experience, I felt in love with the customer service Kevin Y Lee provided at this location. He answered all my questions, had a lot of patiences, took care of my husband and I while waiting, he made all the difference! I definitly will recommend this location to my family and friends because great customer service makes a difference. Thank you Kevin Lee. More

Deceitful Sales tactics Via Consumer Reports i requested a price and the immediately send me one that looked fair. The head of sales Jamie Difebo emailed me separately with a Via Consumer Reports i requested a price and the immediately send me one that looked fair. The head of sales Jamie Difebo emailed me separately with a VIN Number in Stock, confirming the price and assuring me there were "No tricks, hidden fees, or embedded rebates" I took off early and went to buy it When i got there they did not have the car on the lot and said that they could not honor the price because it included a $1000 Lease rebate and I wanted to purchase the vehicle. They could not understand why I was upset and refused to give me the keys to my car they took to evaluate for a trade in. Unbelievably poor service!! More

Horrible service Felt very uncomfortable I felt like they didn't want to sell me a car , The sales guy had a very negative vibe , I felt rushed , seem like he wa Felt very uncomfortable I felt like they didn't want to sell me a car , The sales guy had a very negative vibe , I felt rushed , seem like he was getting irritated because I was asking him questions about the car ,I was kind of indecisive between two cars , when I asked if I can test drive the car it was only 8 PM he told me that they lock the keys up for the night but they don't close until 9 PM .. I called over the phone and asked if it was OK that I came around 730 because I work late. They told me that was fine because they don't close till nine ... he just kept walking away it just seemed like he just didn't want to help me at all .... More

Great experiece! Really enjoyed working with Jonathan! He made the process so quick and easy. Didn't expect much when I walked in but Jonathan was willing to work with Really enjoyed working with Jonathan! He made the process so quick and easy. Didn't expect much when I walked in but Jonathan was willing to work with the numbers I had in mind and I ended up leaving with a car on the same day! Strong recommend to others! More

BEST DEALER AROUND This dealer is by far the best dealer when it comes to customer care. My salesman Sean Hagerty is by far the most courteous salesman that I have ever This dealer is by far the best dealer when it comes to customer care. My salesman Sean Hagerty is by far the most courteous salesman that I have ever worked with. His expertise and his push to do whatever it takes for his customers is above and beyond anyone else. He got the process done quick and efficient and made every step smooth! Overall best salesman and best dealer arround! More

Great Service Just purchased a new 2017 MDX from Piazza Acura of Ardmore. Jamie and Deneen did everything they could to get me what I was looking for - car features Just purchased a new 2017 MDX from Piazza Acura of Ardmore. Jamie and Deneen did everything they could to get me what I was looking for - car features, color, and great price. If you are in the market for a new car, I highly recommend giving them a try. More

Outstanding Dealership I bought a 2017 Acura RDX from Matthew Wendleken two months ago. What we like about Matt is that he's honest and very knowledgeable about Acura vehic I bought a 2017 Acura RDX from Matthew Wendleken two months ago. What we like about Matt is that he's honest and very knowledgeable about Acura vehicles. When we picked up our RDX, he spent a long time explaining everything about our vehicle. He was very patient with us and did not want us to leave Piazza Acura until all of our questions were answered. In fact, he invited us to come back and see him if we needed more information about this state of the art vehicle. I can honestly say that he made us feel very comfortable and I would not hesitate to buy another car from him soon. He honored our deal a month later and he kept his word. Matt is honest, dependable, and a good listener. What else can I say. He is superb! More

2918 Acura TLX Apsec This is the second Acura I've leased through Acura of Ardmore. Matt was the salesperson on each occasion and I have to say it has been an absolute ple This is the second Acura I've leased through Acura of Ardmore. Matt was the salesperson on each occasion and I have to say it has been an absolute pleasure working with him. He exemplifies customer service and makes you feel very comfortable in the process. Matt has gone above and beyond the call every time and has become a friend in the process. The 2018 ASpec is a beautiful car inside and out, and trading in my lease for a new one was a simple and smooth process especially since Matt helped to faciliate everything and ensured that I got the best pricing and terms available and truly went to bat for me. Great job Acura of Ardmore, you are truly blessed to have someone like Matt as one of your esteemed colleagues. More

Excellent, Dependable, Reliable and Assuring. Matthew Wendelken is all I can say. I brought a car about 7 years ago from Matt. The experience was great. 7 plus years later Matt was still at the Matthew Wendelken is all I can say. I brought a car about 7 years ago from Matt. The experience was great. 7 plus years later Matt was still at the Acura dealer. He saw me one day getting an oil change on my 08 Acura and he said if you ever need me just give me a call. Most people say stuff like that but don't mean it. He meant every word. I called him and said that I was looking to purchase another car. He said I will work on this right away and right away he did. He knows his customers. He is concerned about the same things that they are concerned about so he is working in your favor. He kept me in the loop with the whole process. I trusted Matt so much that I never went to look at cars because of my work schedule but because he knows me he had already looked at a car that he thought that I would like. That is an understatement because I love my new 2014 Acura TL - special edition. This is my 4th Acura and I couldn't be more pleased. Matthew Wendelken is the very best and Piazza Acura is fortunate to have such a great person on their team. More

Disappointing I bought a new acura.2017. Apparently, there are issues with the "smart" transmission. the car needed an upgrade before I took it home, but it had bee I bought a new acura.2017. Apparently, there are issues with the "smart" transmission. the car needed an upgrade before I took it home, but it had been overlooked. The sales person had not explained that there were issues with the transmission itself and that there had already been software upgrades. I would probably chosen to purchase an older model, I continue to have problems with the "smart" transmission. I can drive the same way and sometimes it runs smoothly and other times the shifting is rough and abrupt. This is not the quality that I am used to from my last 3 Acuras. There is no way to be notified when there is a software upgrade.....I have to wait to bring my car in for an oil change to see if one is available. Until then, Rough Riding it, and unhappy More