Piazza Acura of Ardmore

A close friend of mine was completely frustrated after shopping around for a square deal on a Acura RDX for his mother. I volunterred (after a few friday night beers) to go to meet him at a dealer not far shopping around for a square deal on a Acura RDX for his mother. I volunterred (after a few friday night beers) to go to meet him at a dealer not far from my home the next day. His stories of amateur sales theatrics at a bunch of other dealers were painful to listen to, and I expected more of the same from Piazza Acura in Ardmore. The three of us met at the dealer the next day. The first pleasant surprise was the RDX itself. I loved the car/suv! I would not have guessed how sweet that ride is.I had no idea. I have to think that anyone who wants that type of car would want an RDX over anything else in that class if they checked it out. I wanted one:) Anyhow thats not why I writing this. I planned on working over the salesman til he cried and torturing him for the deal of the century. I was kind of looking forward to it. Surprise number two, it did'nt work out that way! Jonathan is a fairly young guy, and he conducted himself like a true gentleman as I took shot after shot. Kept his cool. He never tried to BS us, and my buddy's mom commented "what a nice young man" so I took my foot off the gas and waited for the price games to begin! So he goes to see the manager...I was ready to be insulted(I had done my homework) And the deal was....not bad? The price of the car, AND the price of her trade AND the payment were a not bad at all. She apparently had a better deal after spending hours suffering at other acura dealers, but not by much. So I took the liberty of making a low low offer. Jonathan took it to the manager. The manager comes out calm cool and collected. Right then I knew the deal was getting done. The manager calmly said he could not accept my offer, leaned back in his chair and and waited for my response. I've been a litigator for almost 30 years. I was being professionally handled and I respected the style. All I could do was smile and ask for a few minutes to discuss and Jon and Joe left us. My friends mom wanted the car, and wanted to buy it here. When Jon came back in a few minutes she kinda took over and probably paid a few dollars more than she had to...but she was happy. I'll bet these guys sell a lot of cars. Bravo Ardmore Acura! More

I can't say that i have ever had a better experience buying a vehicle. All of the staff i had contact with went out of there way to make buying my used Acura a pleasure, including driving the car to del buying a vehicle. All of the staff i had contact with went out of there way to make buying my used Acura a pleasure, including driving the car to deliver it to my Fiancee with a bow on it for her birthday. The service department was just as great. I would recommend this dealership to everyone i know. More

My wife and I were really not in the market for a new Acura, but the prices of late model used vehicles were surprisingly close to the 2011 stickers, We decided to give Piazza Acura of Ardmore, PA a try, Acura, but the prices of late model used vehicles were surprisingly close to the 2011 stickers, We decided to give Piazza Acura of Ardmore, PA a try, and were pleasantly surprised by how painless the sales transaction was. Our last new vehicle purchase was in March 2003, and there were a number of thing we didn't like: e.g., when the final price was being negotiated, the back and forth huddles with the sales manager and salesperson, also the pressure to take expensive add-ons. The folks at Piazza/Ardmore were easy-going and informative. We felt we got our vehicle at an attractive price and are looking forward to happy motoring in the new TSX. If you live in the Philadelphia suburbs, give these folks a try! More

Best service experience I've ever had! I didn't have Best service experience I've ever had! I didn't have time to wait, so your staff set me up with a loaner car, which no other dealer has ever offered Best service experience I've ever had! I didn't have time to wait, so your staff set me up with a loaner car, which no other dealer has ever offered to do for me. Jason kept me posted the entire time my car was in for repair - I never had to wonder what was going on with my car. He was courteous and professional and I never felt rushed or like I was pestering him. I would recommend Piazza Acura to anyone! More

THEY OFF LOANER CARS IF SERVICE TAKES LONGER THN 2 HOURS AND WILL SHUTTLE ME ANYWHERE I NEED TO GO WITHIN 5-6 MDEALER SHIP AND PERSONEL FRIENDLY AND HELPFULL...ALWAYS FEEL LIKE MY NEEDS ARE ADDRESSED AND IM AND WILL SHUTTLE ME ANYWHERE I NEED TO GO WITHIN 5-6 MDEALER SHIP AND PERSONEL FRIENDLY AND HELPFULL...ALWAYS FEEL LIKE MY NEEDS ARE ADDRESSED AND IM TREATED WITH RESPECT AND COURTESY.THE PRICES ARE FAIR AND EVERYTHING IS ALWAYS WELL DOCUMENTED AND EXPLAINED THOROUGHLY ILE RADIUS BUY YOUR NEXT CAR HERE AND SERVICE IT THERE! YOU WILL ENJOY THE EXPERIENCE More

Amy and Mary are very nice to deal with. It is nice to go in for service and have a woman to deal with, most places it is only men. However the men are also very nice and everyone is very knowledgeable. They in for service and have a woman to deal with, most places it is only men. However the men are also very nice and everyone is very knowledgeable. They are just a great bunch to deal with. They always let me know what is most important to repair or service first. I don't ever feel pressured, I feel like I am talking to a friend. GREAT JOB!!!! More

I would NOT recommend this dealership to anyone. First, I had been doing some online shopping, looking for the best price. I don't have a lot of time to go dealer to dealer, so I sent in an inquiry about I had been doing some online shopping, looking for the best price. I don't have a lot of time to go dealer to dealer, so I sent in an inquiry about the car I was interested in. I had a fairly quick initial response, but follow up was horribly slow. After not hearing back from the salesperson I was talking to, I decided to just go in. At first things were ok, the salesman apologized for the wait, got my friend and I water, etc. Anyway,I really liked the car and decided to test drive it. When they pulled it up, I noticed a dent. I brought it to the attention of the salesperson, and he said it must have just happened, but not to worry - their service guys can fix it. Mind you, this is a Certified Pre-Owned car, which by definition is supposed to be in excellent condition. It was a 2010 with less than 12,000 miles on it. I decided that if I liked the way it drove and they were willing to fix the dent, I would still be interested. After going back and forth with the guy on price, we finally came to an agreement as long as the dent was taken care of. When I went in to pick the car up and sign the papers, I went to look at the condition of the car. The work on the dent was HORRIBLE. It looked like they just took a hammer to it. It was completely obvious, but I think they figured I was a woman and that if they told me it was good work that I'd just believe them. The fact that both the salesman and then the manager told me with a straight face that they thought it was good work, told me all that I needed to know. They were liars and I have no desire to do business with them. I walked out and felt pretty darn good about it. UPDATE: The salesman contacted me shortly after I walked away from the deal with news that they would properly fix the dent. They did indeed fix the dent, and I decided to go ahead with the deal. I'm still disappointed that it took me walking away for them to do the right thing, however, ultimately I am happy with the work that was done and the deal that I received. More

Good visit all together. I highly recommend going through the net before your visit. I am just not one to go back and forth with numbers and this is a way to get to the point. I got there with the price p the net before your visit. I am just not one to go back and forth with numbers and this is a way to get to the point. I got there with the price pretty much done and the salesman just gave me the presentation on the car. Got him to include two accesories also so I feel like I did pretty good. No nonsense to the point.....the way it should be. More

I just picked up my 2010 Acura TL and was very happy with the service I got from Ardmore Acura. I shopped them for prices and was surprised to get a price below my local dealer in NJ. I just wish I shopped the service I got from Ardmore Acura. I shopped them for prices and was surprised to get a price below my local dealer in NJ. I just wish I shopped them sooner to avoid the hassle of dealing with the other store. Nice place to do business. More

I am an Officer in the military stationed overseas and I tried to negotiate a deal online to have a car in the drive way when I get home to spend more time with friends and family before I deploy again. Af tried to negotiate a deal online to have a car in the drive way when I get home to spend more time with friends and family before I deploy again. After numerous attempts to contact a sales rep I finally reached someone. They continually avoided my calls and would not answer simple questions about warranty, accessories, options etc. After much persistence we finally came to a deal with the sales rep, Jamie Defebo, and I was told "congratulations on your new vehicle". Based on Jamie's advice I took out a loan and he was supposed to overnight me the title and purchase agreement and then I would send him an electronic check. The next day they lowered their internet price by over $1200 dollars what we agreed on. I called to ask about it and this seem to stun the sales rep and was told someone else was looking at the car that morning and I was forwarded to the used car sales manager, Mr. Greg Lee...the rudest dealer I have ever met. His behavior was absolutely belittling. He was extremely hostile and I could tell immediately the management was incompetent because he was so defensive and would not take responsibility for his sales team making me a deal and then not honoring it. Between rude rants Mr. Lee said he "did not want this deal" because I was overseas and they could not wait the 1-2 days to for a check, and basically they did not know how to make this online sale. Ok fine...why not tell me that from the start? Why waist both of our valuable time? Instead of telling me up front they were inexperienced with internet sales and could not help me they lead me to believe they were going to sell me a car for almost a week. They really took me for a ride (but not in a car). Based on their advice and instructions I took out a loan that is now useless to me! If their sales reps and manager would have been up front and reasonable I would have at least considered buying from them when I get home in a few weeks (I live near by) but this was the WORST car buying experience EVER and I left feeling like a third rate customer...AVOID them at all cost...especially military looking for a car while serving overseas...they will completely waist your time!!! More