Piazza Honda of Reading

Good Deal - Lots of Pain I had made a deal with the on-line sales rep - within $500 of what I needed it to be. The on-line sales manager made an appointment for me at a time I had made a deal with the on-line sales rep - within $500 of what I needed it to be. The on-line sales manager made an appointment for me at a time I chose. I made it clear to the on-line sales Mgr that I did not want to drive an hour to the dealership to have things fall apart, and he assured me it wouldn't. When I arrived at the dealership, they didn't seem to know anything about my appointment time, and "gave" me a sales rep who was available. It took them a little bit of time, but they brought the vehicle that I had discussed with the on-line sales team around for us to test drive. We went on the test drive and returned to the dealership. It took them an hour to get back to us with the "numbers" and the numbers were $2,000 more than the deal I had made with the on-line sales Mgr. I asked them for the key to my car back, and the sales rep I had went to get the on-site sales Mgr to bring me my keys back. They eventually did come down on the price to the range that I had made with the on-line sales Mgr, but they subtly pointed out that the special financing would not apply at that price. My wife caught that detail and raised an objection. After one more check and one more request for the key back to our trade-in, they came back and said the special financing would work as well. I had cleared ALL of the details with the on-line sales Mgr before we left to drive to the dealership. They behaved like there was no communication and the whole process seemed like a traditional adversarial approach to the sales process. Overall, I'm happy with the deal, but the process was not what it should have been. More

Professional We just bought a vehicle from Piazza Honda. The staff at Piazza was professional and cares about repeat business. They give honest information and ta We just bought a vehicle from Piazza Honda. The staff at Piazza was professional and cares about repeat business. They give honest information and take the time to answer any qiestions. Tom Miller was professional and easy to work with. We will be repeat customers at Piazza Honda. Thank you Piazza! Vickie More

Great Experience Buying New Honda CR-V EX This was our first purchase of a Honda and working with this dealership. Tom Miller was the first to greet us as we looked at cars on the lot and ther This was our first purchase of a Honda and working with this dealership. Tom Miller was the first to greet us as we looked at cars on the lot and there was no pressure for us to provide any personal information. During our three visits with Tom we found him to be very knowledgeable about the Honda vehicles we were most interested in, and very patient as we test drove two different vehicles before making our final decision. During the actual sales process Tom was very professional, understanding of our personal needs, and did everything he could to make the buying process as stress free as possible. Tom worked with his GM Craig Madrak to find a buyer for our trade-in and put together a final deal that was priced very competitively based on research that we conducted online. The Business Manager Matt Stefan also offered us a great deal on an extended warranty package. I've bought quite a few new cars over the years and overall this buying experience was the best I have ever experienced. I would highly recommend visiting this dealership when you are interested in buying your next new car. More

Unreliable dealership, disconnected/misaligned departments This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people givi This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people giving us wrong (lower) quotes to convince us to come to their dealership in person. Their finance department was completely unaware of what Sales was doing/quoting to customers and would not agree on the numbers when we were ready to put deposit. From our end we took every precaution to have things in writing in emails but they just wont honor any such commitments and stopped answering phone calls and emails once their finance department came into the picture. Be very careful when interacting with this dealership and double/triple check facts before proceeding further - things in reality may be very different than what they make you believe on phone or early in sales cycle. More

Great customer service We had a great experience purchasing our second vehicle from Piazza Honda of Reading. Tom Miller was very knowledgeable about the 2016 CR-V. He answer We had a great experience purchasing our second vehicle from Piazza Honda of Reading. Tom Miller was very knowledgeable about the 2016 CR-V. He answered all of our questions pertaining to the vehicle. We appreciated that he took the time to show us the many different features of our new SUV. Tom also took the time to help us program our cellphone to the Bluetooth before our departure. Piazza Honda of Reading does make customer satisfaction a priority. Keep up the good work! More

Love our new Honda Pilot EX-L!! Third time is a charm. This is the third vehicle we have purchased from Piazza Honda but the first time working with Tom Miller. he was great and ve Third time is a charm. This is the third vehicle we have purchased from Piazza Honda but the first time working with Tom Miller. he was great and very knowledgeable and answered ALL of our questions. When we picked up our new Honda Pilot, he spent over an hour going over all of the buttons and functions that we needed to know. We would definitely recommend Tom Miller to our friends and family that were thinking about buying a Honda. Buying a new car is a daunting experience and you hope you are making the right decision. We know we made the right decision and Tom and the rest of the staff (Brandon and Aleigha)made it easy for us! Thank you Tom.....Renee and Rick More

Best New Car Buying Experience Ever ! No haggling, I needed the best price up front! Jack and Robb understood, gave me a price no one could touch. ( I visited 3 other Acura dealerships ). No haggling, I needed the best price up front! Jack and Robb understood, gave me a price no one could touch. ( I visited 3 other Acura dealerships ). No pressure sales tactics, just great customer service, follow up and made us a very fair deal. Pleasure to deal with, they respected my time and bottom line. I would recommend anyone seriously looking for a Honda or Acura, this is the place to get your next vehicle. More

Excellent experience Thank you to Tom and Matt and everyone at Piazza Honda in Reading who helped us with the purchase of our new Honda Accord. Excellent customer service Thank you to Tom and Matt and everyone at Piazza Honda in Reading who helped us with the purchase of our new Honda Accord. Excellent customer service! More

worst experience ever Lied to about different financing options, once credit went through i was treated like a Canadian coin in the states. Would have purchased cash outrig Lied to about different financing options, once credit went through i was treated like a Canadian coin in the states. Would have purchased cash outright but they didn't come close to book value of car. They wanted me to give them over 11k for a car with a book value of a little over 7k pristine. For that kind of money i want to be put into a new car not a 2003, and dont tell me even with bad credit and 11k down its not feasible. On top of all of that,the car had a lien on it (yeah a 2003) More

Great Experience Everyone was extremely helpful and friendly. They made what use to be stressful and tedious shopping experience into a enjoyable day. I will buy Everyone was extremely helpful and friendly. They made what use to be stressful and tedious shopping experience into a enjoyable day. I will buy all my future vehicles from Piazza and recommend this dealership to anyone looking for a vehicle. More