Piazza Honda of Reading - Service Center

I am not happy at all with the work that was done. I took my classic Honda CRV to get checked out because the engine light was on. Big mistake going there..... I had no problem whatsoever driving my c I took my classic Honda CRV to get checked out because the engine light was on. Big mistake going there..... I had no problem whatsoever driving my car when I left it there. I had them do an inspection, oil change and diagnostic for engine light. I was told that the reason the engine light was on was because of a broken hose connected to the exhaust system somehow. I was also told that a mechanic there replaced this hose. Two hours later I get a phone call detailing all the things that are wrong with my suspension. I am told that to pass inspection it will cost me about $3300. To do all the work that the mechanic suggest would cost me $5000. The service advisor of Mr. Barth then told me that the car has served me very well and that she doesn't owe me anything and then I don't owe her anything anymore.… Which I thought was very strange. In retrospect I believe they were trying to get me to give up on my car. So I pick up the car the next day and pay $415 for an oil change and an inspection that failed. They had also told me that the engine light went off and that it passed emissions inspection and gave me the sticker for that. When I got into my car started it up the engine light was on. I went back in and told them to please note that on their files. Then the worst of worst happened I could barely drive the car home the shocks /struts were so destroyed that I had to drive very slowly. At this point I was completely traumatized by the experience and now having a car that I cannot even hardly drive. I did find a local mechanic shop where I took the car and he went over the whole thing and basically replaced the entire suspension. He also told me that he looked everywhere and he could not find a new hose that was purportedly replaced by the Honda mechanic. So at the end of the day I spent $415 for an oil change and a diagnostic that wasn't right. I was lied to, manipulated, and traumatized by the experience at Honda Reading . Lying cheating and stealing is not a business model. More

Spent $1600 in the last month getting issues on our car fixed. Our keys were working fine with no issues. We had the electrical system fixed and the second key no longer worked. We were told our key was fr fixed. Our keys were working fine with no issues. We had the electrical system fixed and the second key no longer worked. We were told our key was fried and we needed to get a new one which would cost us a few hundred dollars. More

The staff at this dealership have been so good to me and so easy to work with. so easy to work with. More

Very pleasant staff. Always report items needed before they are done. Easy to schedule convenient appointments. Always report items needed before they are done. Easy to schedule convenient appointments. More

Great Fast and friendly service by everyone Very happy that you provide shuttle service to customers that you provide shuttle service to customers More

Good communication with the technician regarding my car. Quick service. Nice Internet integration software. 1 Quick service. Nice Internet integration software. 1 More

When an appointment is scheduled & confirmed, please be sure you have the proper lift available to accommodate the service/vehicle. I waited 3 hours for a tire rotation and an oil change for a Ford F-150. sure you have the proper lift available to accommodate the service/vehicle. I waited 3 hours for a tire rotation and an oil change for a Ford F-150. This vehicle has been in for service on several occasions, and we never had this issue. When I initially arrived the service tech advised that the appointment should take an hour to an hour and 15 minutes. After that time had lapsed, she should have advised that the appointment would take much longer and offer accommodation for a ride or a loaner car, etc. but when she kept coming to the waiting room to tend to another waiting customer, she would simply walk by me and say "It should be done in about 15 - 20 minutes" ~ when another 90 minutes went by! Again, the entire appointment took 3 hours!!! More

I was quickly waited on upon arrival. I was given an approximate amount of time that the work would take. Then, the work that was completed was thoroughly described to me. I was given an approximate amount of time that the work would take. Then, the work that was completed was thoroughly described to me. More

I was happy with the quick service but was really disappointed with the cost of a serpentine belt replacement. It shouldn't cost $195. The mechanics are experienced and it shouldn't take them long to disappointed with the cost of a serpentine belt replacement. It shouldn't cost $195. The mechanics are experienced and it shouldn't take them long to put one on. I did one laying on my back and it only took me 20 minutes. More