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Piazza Honda of Reading - Service Center

Reading, PA

4.7
1,605 Reviews
Call Service Center (610) 777-7601

1,606 Reviews of Piazza Honda of Reading - Service Center

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June 26, 2025

Kept me informed during the service and, while the news was very disappointing that my warranty did not cover the repair, the repair appears to have corrected the problem. More

by FLIPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON BARTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Piazza Honda of Reading responded

We're glad to hear that our team at Piazza Honda of Reading kept you informed throughout the service process. While it's unfortunate about the warranty, we're pleased that the repair resolved your issue. Thank you for choosing us!

June 26, 2025

Easy to book an appointment and good communication. I like my Honda Odyssey very much More

by Scubasteve482
Recommend Dealer
Yes
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Jun 27, 2025 -

Piazza Honda of Reading responded

We truly appreciate your support—thank you! – Piazza Honda of Reading

June 25, 2025

As always, I am pleased with the service on my Honda. I'm grateful for their valet service. More

by CANDYSUE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Wixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Piazza Honda of Reading responded

Thank you for the glowing review! We appreciate your support! - Piazza Honda of Reading

June 25, 2025

Unfortunately, I’m unable to recommend this location. While the customer service was good, my vehicle was not fixed. I was extremely disappointed—after taking my vehicle to two previous mechanics, I had More

by Lee Dupiche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beka Moatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON BARTH
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Piazza Honda of Reading responded

Good afternoon, I apologize that we were unable to correct the vibration issue with the axles. Per our lengthy discussion, the vehicle has multiple possible contributing factors that may be creating the concern. When we diagnose vehicles, we have to follow the bread crumbs and replace failed parts as we can verify. I am deeply saddened that I have failed you in the rating of this review as i thought we had a very good relationship with the time spent together trying to help. Please feel free to call me anytime at 610 777 5618 if i can assist any further. - Beka

June 25, 2025

When you drop off a car the day before your 8:00 am the next day appointment, I certainly do not expect to have to wait until 4:00 pm to have the work completed since it was an oil change and State inspect More

by PJSHIPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Darrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Piazza Honda of Reading responded

Good afternoon! I completely understand your frustration, and if I were in your position I would have the same concern. Just to clarify, all drop off appointments are until end of day, which is 4:30. This is to allow time for waiting appointments to also be accommodated throughout our day! We always try to reach an early commitment if requested, but that may be difficult with a fully committed waiting schedule. We always have rentals and shuttles available in house if a ride is needed to drop off or pick up your vehicle if that helps! Please feel free to call me at 610 777 5618 with any concerns or further questions. Thank you!

Jun 25, 2025 -

PJSHIPPER responded

You need to explain to me why my drop off the day before is not considered a "waiting appointment"? If my appointment is 9:00am and I drop off the day before, am I a "waiting appointment" or may I have to wait until 4:00 pm?

Jun 25, 2025 -

Piazza Honda of Reading responded

Absolutely! a waiting appointment is for those who are waiting in the dealership while the work is performed. A drop off appointment is for those who drop the vehicle off here and leave. the appointment time is selected as a time for the vehicle to be dropped off and checked in. I will make sure we consult with all scheduling staff to make sure they clarify the difference. I apologize for any confusion or mis information on our behalf

Jun 25, 2025 -

PJSHIPPER responded

Your appointment schedule does not specify "drop off appointment" or "Waiting appointment".

Jun 25, 2025 -

Piazza Honda of Reading responded

I have reviewed the appointment from creation, it looks like it was made on our website, and a drop off was selected and the verification sent to your email says drop off as well. I am happy to assist further Via email and submit the photos to show how to select the type of appointment to hopefully create a smoother visit for you in the future!

Jun 25, 2025 -

PJSHIPPER responded

One other thing, I was called at 9:00 am and told that everything was OK and there were two possible issues. One was a bushiing was leaking and the timing belt was due to be replaced. The bushing would pass inspection so I declined both issues. Now if every thing that would not pass inspection was reviewed at 9:00, what took until 1:30 to get the "paper work" complete and oil changed?

Jun 25, 2025 -

PJSHIPPER responded

Here is your confirmation of the appointment: Hi Paul, This is just a friendly reminder that you have a service appointment coming up on Tuesday, June 24, 2025 at 8:00 AM for your 2014 Pilot. We also know that things come up, so if you need to reschedule, please call us at (877) 360-9041 or click the link below. We look forward to seeing you soon here at Piazza Honda of Reading It does not say "drop off " It says I have an 8"00am appointment.

Jun 25, 2025 -

Piazza Honda of Reading responded

Sure I can clarify! Some of my master technicians have more than one service bay, which allows them to look at a vehicle and begin the process while awaiting the next waiting appointment. This allows him to be efficient and keep moving to accommodate our schedule accordingly. He may have begin the process in the morning, and after performing the initial inspection of your vehicle, had laterally moved to a waiting appointment. This is why choosing wait vs drop off is so important to the specific scheduling and work flow of our department. I am unable to upload any photos showing the confirmation that details the drop off selection at time of scheduling but I am happy to email it to you if you would like. Feel free to email me at RMOATZ@PIAZZAHONDA.COM if you would like further information or photos. Thank you!

June 25, 2025

Pleasant experience. Dropped off auto day before service and it was ready to be picked up early next morning. More

by SMITHRWJE
Recommend Dealer
Yes
Employees Worked With
Theresa
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Jun 25, 2025 -

Piazza Honda of Reading responded

We're delighted to hear about your pleasant experience with us at Piazza Honda of Reading! Thank you for sharing and we look forward to serving you again in the future.

June 25, 2025

Great and quick service! Representative Jon Barth was a great help! He assisted and assessed each need for my vehicle with transparency which is awesome. Thanks! More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON BARTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Piazza Honda of Reading responded

We're delighted to hear that Jon provided you with transparent and efficient service at Piazza Honda of Reading! Thank you for sharing your experience, and we're here whenever you need us.

June 24, 2025

El peor servicio al cliente lo tiene honda. Desde que pueda va cambiaré de vehículo More

by MONTEROSERVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robb Szymanksi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beka Moatz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Darrow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Patton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Spengler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Walker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Wixon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amelia Kachel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Milanes
1.0
This rating includes all reviews, with more weight given to recent reviews.
JON BARTH
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Piazza Honda of Reading responded

Lamentamos no haberle causado una mejor impresión. Si desea hablar sobre estas inquietudes con más detalle, comuníquese directamente con nuestro equipo al 610-777-7601. Gracias.

June 24, 2025

Slightly Shady, you guys did the upsale on two services that were not even remotely needed , but I understand the car business. More

by FREEMAN4REALESTATE
Recommend Dealer
Yes
Employees Worked With
Alex
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Jun 24, 2025 -

Piazza Honda of Reading responded

Hello! We apologize if you feel that the services recommended were not needed. It looks like an alignment was recommended which is something tire companies recommend once a year. The other service is the rear differential service which due at 15,000 miles for the break in period per Honda. Your mileage at your visit was 15,050. Recommended services come to us via Honda directly for maintaining the vehicles that they manufacture. I hope that helps explain a little more. Thank you!

June 24, 2025

Theresa and Joe, our service contacts, were incredibly pleasant, informative, and went out of their way to keep us up to date on our service issues. This is a far cry from what the service department had More

by SETH.ROSENZWEIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Piazza Honda of Reading responded

Seth, we're delighted to hear that Theresa and Joe provided such excellent service at Piazza Honda of Reading. Your loyalty means a lot to us, and we look forward to serving you for many more Hondas!

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