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Piazza Honda of Reading - Service Center

Reading, PA

4.7
1,440 Reviews

1,443 Reviews of Piazza Honda of Reading - Service Center

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November 10, 2024

The customer service person was very nice and helpful. My car was done faster than I expected! More

by JAMIELEE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Milanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

Timely, friendly and work completed timely. Also, provided recommended service suggestions. With the service app I could monitor the work performed. More

by Mr T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name.
November 09, 2024

I had a good experience. The people were nice. I could only use one of 2 coupons I had, which is ridiculous, but otherwise, all was good. More

by stitchingirl@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Wixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Everyone was very kind and helpful and explained everything to me I will definitely recommend this dealership to all my friends and family. More

by RPETERSEN398
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Szymanksi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin, Adam Zezenski
Nov 08, 2024 -

Piazza Honda of Reading responded

Hello! I am happy to hear your visit with us was excellent! thank you for the kind words and give us a call whenever you need us!

November 08, 2024

The dealership has excellent and efficient service. The staff are friendly and knowledgeable. I feel very comfortable there. More

by K.GROLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Piazza Honda of Reading responded

Hello!! I am happy to hear that you were treated excellent by the service department! We always try our best to accommodate and make sure everyone feels welcomed and comfortable.

November 08, 2024

Very quick was very happy with service was very clear about letting me know what my car need done âś… More

by DIAZDARLENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

had appt for 9am and explained needed car by 1pm--drs appt---cld about car 12:45pm and got no satisfaction until after 1pm---needless to say, had to cancel drs---first time I had this problem More

by M2P259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Wixon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Piazza Honda of Reading responded

Hello! I am so sorry to hear we may have fell short and caused issues with your appointments. We understand that life does not stop because your car needs service, and not everyone has a whole day available. When you have time, if you could please reach out to me at RMOATZ@PIAZZAHONDA.COM or 610-777-5618 i would like to gain some more information about the visit so i can make the necessary changes to ensure your next visit is excellent!

November 08, 2024

Your survey is too long and complicated. so I don’t intend to finish it. The “Nice work, keep going “ is demeaning! More

by BJHANDJBH
Recommend Dealer
Yes
Employees Worked With
Beka Moatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amelia Kachel
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Service advisors always helpful professional and courteous. I have been using this dealership for many years More

by rduczyjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Jablonski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beka Moatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Piazza Honda of Reading responded

Hello! I am happy to hear your visits continue to be wonderful. Keep that element in wonderful shape!

November 08, 2024

They stated I needed brakes when I did not need them replaced. Try to get you to do more service, labor rates are high. More

by DEANY4U
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theresa Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Piazza Honda of Reading responded

Hello! I am very sorry to hear about this situation. If you could please email me at RMOATZ@PIAZZAHONDA.COM or call me directly at 610-777-5618 I would like to investigate this further to make sure the department is upholding to excellent standards. thank you

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