Piazza Honda of Springfield - Service Center

warranty tire replacement was glad that i was able to get the tire replaced under warranty with a matching tire at express service. the customer service was great. was glad that i was able to get the tire replaced under warranty with a matching tire at express service. the customer service was great. More

car inspection I went there for my car inspection and the experience was very refreshing, Dawn Whitt always makes you feel at ease and reassures you that your car is I went there for my car inspection and the experience was very refreshing, Dawn Whitt always makes you feel at ease and reassures you that your car is in good hands, and when you go to pay for your services they always have a nice candy dish and pleasant receptionist, I enjoy taking my car there for service More

Great Everything was quick and easy! Everyone was professional and courteous. I never have had an issue and will continue to come back for all my Honda need Everything was quick and easy! Everyone was professional and courteous. I never have had an issue and will continue to come back for all my Honda needs! More

Great service . I came in on a Tuesday for a state inspection I was greeted by Joe the service writer who took care of me very nicely and professionally service de . I came in on a Tuesday for a state inspection I was greeted by Joe the service writer who took care of me very nicely and professionally service department handles inspection very well and fast I was completely satisfied with my service. Thank you Joe and Piazza service team. More

In & Out! I drove into express service! Told them what I wanted! They took my info, gave me an estimate, a friendly young man was assigned to my car, next thing I drove into express service! Told them what I wanted! They took my info, gave me an estimate, a friendly young man was assigned to my car, next thing I know they were done! Woohoo! More

Service I went in for an oil changes in express service and was done in 30 minutes great service highly recommend express during the week and don’t have to ma I went in for an oil changes in express service and was done in 30 minutes great service highly recommend express during the week and don’t have to make an appt More

Fast, convenient, with friendly,professional staff. See above. A saleswoman took care of me immediately and my car was taken into the garage immediately. The car was finished much earlier than my expect See above. A saleswoman took care of me immediately and my car was taken into the garage immediately. The car was finished much earlier than my expected wait. More

What happened to Honda quality? Honda customer service? We have had one problem after another with our 2014 Honda CRV. First the VTC actuator. Had to argue for different dealership to fix (initially refused We have had one problem after another with our 2014 Honda CRV. First the VTC actuator. Had to argue for different dealership to fix (initially refused despite service bulletin), then shuddering began (ANOTHER service bulletin) that we needed computer update. Piazza argues with us about extended warranty we bought FROM HONDA (different dealership). Finally they relented but the service manager here needs some serious lessons in customer service. And NOW after getting it back from Piazza it is vibrating while idling. Didn’t do THAT before, but I’ll be damned if I take it back to Piazza. I can’t wait to dump this car. Honda doesn’t make quality cars anymore. I have owned Subaru’s, fords and kias and NEVER had the problems I’ve had with this Honda. I will never buy another one, especially when their dealerships are so unpleasant in dealing with whenever there is a repair... repairs that are because of Honda’s own poor quality (all service bulletins!). Dominick — even though he argued re extended warranty— is the only one getting stars here. He was overworked and busy and obviously didn’t want to handle the extra step of an extended warranty (we bought from HONDA!), but he did it. More

Fast, reliable service I went to Express Service to have my oil changed. Mr. Weber and the service technicians were extremely kind, helpful, and professional. I would also I went to Express Service to have my oil changed. Mr. Weber and the service technicians were extremely kind, helpful, and professional. I would also like to thank the lovely ladies at the checkout desk who are always, kind, friendly, and extremely helpful. Thank you! More

Inspection and new tires Visited Honda for 5 hrs on 10/15. Needed inspection and new tires. Kudos to Dawn and Tonya for the candy bar and apple. Tonya walked me thru the ch Visited Honda for 5 hrs on 10/15. Needed inspection and new tires. Kudos to Dawn and Tonya for the candy bar and apple. Tonya walked me thru the choices of tires and prices so I was able to make the correct choice. More