Piazza Honda of Springfield - Service Center

PEOPLE ARE EXTREMELY NICE. WENT IN WITH NO APPOINTMENT AND THEY HAD ME IN AND OUT WITHIN THE HOUR. wE DID NOT MISS A MINUTE OF OUR VACATION..tHEY ARE GREAT, i WILL TRAVEL A LONGER DISTANCE TO MAKE IT A PO AND THEY HAD ME IN AND OUT WITHIN THE HOUR. wE DID NOT MISS A MINUTE OF OUR VACATION..tHEY ARE GREAT, i WILL TRAVEL A LONGER DISTANCE TO MAKE IT A POINT TO GIVE MY BUSINESS TO PIAZZA HONDA OF DREXEL HILL.. tHANK TO ALL..... More

Incompetent would be an understatement. We dropped off my daughter's car for inspection. Received call from Susan stating three service jobs, two suggested, one required for passing inspection. Price est $25 daughter's car for inspection. Received call from Susan stating three service jobs, two suggested, one required for passing inspection. Price est $250.00. I called the shop myself and spoke to Joan, who re-read the list from the mechanic and stated that ALL three service jobs would be REQUIRED to pass inspection. Price est $808.00. I told Joan to not do any work, we would take the car elsewhere. I placed a call to my husband to ask his opinion. My husband called Piazza and spoke to George, who simply stated that ALL services were SUGGESTED, inspection was DONE and the bill was $53.00. When we went to pick up the car, we were clearly upset and wanted to get to the bottom of the mess. Joan was rude from the start, interrupting us, trying to get in "her side of the story", George was clueless and Susan tried to interject, but eventually snuck away. By the end of the very loud encounter which drew quite a crowd, Joan decided to be apologetic, but it was too late at that point. Joan's excuse was she didn't understand the mechanic's handwriting. I work in the medical field and if I didn't understand a physician's handwriting and gave a patient the wrong diagnosis, that would be called medical malpractice. We knew they were trying to rip us off, and we found them out before it was too late. DO NOT take your car to Piazza Honda in Drexel Hill. We were long-time customers and have always been Honda owners. We will NEVER take another vehicle there and will make sure everyone we know stays away from Piazza Honda. Rip off artists at their finest, scammers, cheaters, until, that is, they met us. More

Kathy and Dave were very professional and took care of all the insurance needs for me. It was a pleasure doing business with them. I will be back to Piazza Honda for my next car. all the insurance needs for me. It was a pleasure doing business with them. I will be back to Piazza Honda for my next car. More

Our CRV was fixed at the Piazza Honda Body Shop in Drexel Hill, Pa. with over $8,000. in damages. The seat still needs fixed from the accident and the Body Shop says it can't even look at the car on a Monda Hill, Pa. with over $8,000. in damages. The seat still needs fixed from the accident and the Body Shop says it can't even look at the car on a Monday & Friday because they are Too busy. What kind of customer service is this? They are only open from 8:30 a.m. to 4:30 p.m. three days a week? I love the Service Dept at this dealership but the Body Shop needs to be more accessible and accountable. So I have to take at least a day off work on a Tuesday, Wednesday or Thursday just for them to look at the car? Very disappointing! More

I was charged for a repair by PIAZZA HONDA OF DREXEL HILL that should have been covered completely under my Honda Care warranty. When I called Honda Care to ask them why I was charged for an alignment which that should have been covered completely under my Honda Care warranty. When I called Honda Care to ask them why I was charged for an alignment which was deemed necessary by PIAZZA HONDA OF DREXEL HILL's Service Advisor Mike Troll after my warranty repair, it took them about 5 minutes to get a verbal confirmation from Mike Troll that I would be issued a refund for the portion of the repair for which I was charged. Then Mike himself phoned me to assure me that he had charged me in error and that I would be refunded the charge. Four months later no refund has been issued and Tony Feleci, the Service Manager at this dealership (PIAZZA HONDA OF DREXEL HILL), does not seem to have a fire under him to get this resolved for me. According to a phone conversation I had with him on 8/15/06, even though I had been charged in error, I will not get a refund unless and until he gets HIS refund from Honda Care. This despite the fact that I was charged for an alignment that was done because PIAZZA HONDA OF DREXEL HILL's Service Advisor Mike Troll, by his own admission, was new on the job and didn't know that I wasn't supposed to be charged for the alignment. Tony Feleci (Service Manager) acknowledged the fact that I had been charged in error for a repair that shold be covered under my Honda Care warranty, and still will not issue me a refund. Honda Care has been more than accommodating in trying to resolve this issue. They have asked me to submit my invoice for the repair to them, and they will reimburse me directly and later settle the problem with the dealership, PIAZZA HONDA OF DREXEL HILL. I thank them and look forward to a speedy resolution. I will never patronize this dealership, or any of the Piazza family of dealerships, again. I am considering never buying another Honda again based on the poor service experience I've suffered with PIAZZA HONDA OF DREXEL HILL. Might I add that Joan, Gary, Stan, and yes, even Mike Troll of PIAZZA HONDA OF DREXEL HILL are very courteous over the phone and in person, and with the exception of Mike Troll they are excellent customer service employees. I wish they could be part of another service team, one that doesn't charge customers for repairs that should be covered under warranty. I hope PIAZZA HONDA OF DREXEL HILL understands that they have lost themselves a customer over the paltry sum of $95.35. More