Piazza Hyundai of West Chester

From my first phone call with Jody to driving away in my new car was all pleasant. Hakan my sales rep could not have been a better fit for me. He showed me what I came to see took the car for a ride and yet new car was all pleasant. Hakan my sales rep could not have been a better fit for me. He showed me what I came to see took the car for a ride and yet felt no pressure to buy. I was able to make up my own mind without being sold! The finance manager Laura searched for the best deal on financing with options that worked for my budget. It was emotional for me trading in my Hyundai of 15yrs but looking forward to another 200,00. miles. More

The dealer. ...the car....the sales personnel ... especially Hakan Ilbak...were excellent...I sm referring people to him and your dealer ...the car....the sales personnel ... especially Hakan Ilbak...were excellent...I sm referring people to him and your dealer More

I purchased a vehicle from this dealership in early August. Mid August I attempt to cancel the extended warranty I had purchased but no response from their finance guy Dan was received via email or pho August. Mid August I attempt to cancel the extended warranty I had purchased but no response from their finance guy Dan was received via email or phone. I attempted to contact their sales manager, GM, and business manager and all have ignored me. Do not do business with them. More

Car in for software updates promised by 11 no word 1230 call for update services does not take call woman answers pretends to contact service no update software update MAYBE 20 min total car finally ready call for update services does not take call woman answers pretends to contact service no update software update MAYBE 20 min total car finally ready 330 oh so sorry paperwork lost in shuffle this xxxxing place is a xxxxing nightmare stay the xxxx away from this service More

Mohammed was very nice and professional, took his time explaining all new features in my new car, setup my blue link , He is a great salesperson. explaining all new features in my new car, setup my blue link , He is a great salesperson. More

Mohammed was excellent to work with. He was knowledgeable about the vehicles he showed us. He and the team were accommodating throughout the process. Communication was great. We ended a He was knowledgeable about the vehicles he showed us. He and the team were accommodating throughout the process. Communication was great. We ended a lease from another dealer and were able to purchase the new vehicle all at the same time. Would happily work with him again. More

Piazza Genesis/Hyundai is the most unethical car dealership I have ever worked with in my 58 years. I was hoping to buy a 2023 Genesis GV70, but unfortunately I came across this lying employee by th dealership I have ever worked with in my 58 years. I was hoping to buy a 2023 Genesis GV70, but unfortunately I came across this lying employee by the name of Jodi Matheson. I located a GV70 in-transit to the dealer via the Genesis Concierge service, which was very helpful. Jodi told me (before the car even reached the lot) that the vehicle has a $3,700 upcharge for a “tire/wheel protection package” and a “ceramic coating protection package”; whether I wanted them or not. Anyone knows these are both useless items of no value which they try and gouge their customers for. I said no thanks. Three weeks later this vehicle was still unsold and I contacted another sales rep at Piazza. Unfortunately, Jodi intervened again and this time sent me a quote trying to gouge me a $4,019 upcharge for the same useless tire/rim/ceramic crap. She said this has already been applied to the vehicle, which was a complete lie. I contacted the sales manager who sent me a quote at MSRP. I asked about the useless tire/rim/ceramic crap and he told me, ‘it hasn’t been put on yet, so if you don’t want it, you don’t have to pay for it’. He confirmed that what Jodi had been telling was not true, that she was lying to me; they only sell that useless tire/rim/ceramic crap if the customer wants to pay for it. He then confirmed the car was out for a customer drive that afternoon. He later told me that day the car was sold that afternoon. I contacted Jodi to ask why she told me the useless tire/rim/ceramic crap had to be purchased. She lied to me again when she told me the car was sold 3 days prior; then she just hung up the phone on me, a customer. Piazza needs to fire this Jodi ASAP; she makes this dealership a farce and I recommend to look for another Genesis or Hyundai dealer in the Philly area. More

Very professional and welcoming, staff answered all our questions and were very polite. Only issue was price but that’s more of the economy’s fault then Piazzas. Overall great service, would buy from again questions and were very polite. Only issue was price but that’s more of the economy’s fault then Piazzas. Overall great service, would buy from again. More

Simply put, this is the closest Hyundai service dealership to me. So when my Hyundai (with only 14,000 miles on it) had a catastrophic engine & transmission failure under terms of Warranty, I had t dealership to me. So when my Hyundai (with only 14,000 miles on it) had a catastrophic engine & transmission failure under terms of Warranty, I had to flatbed the vehicle there. I called Hyundai Motor America and the current engine recall of 2022 notes that if the drivetrain goes into "Safe Mode", this is an indication of problems related to this engine recall. I called Piazza & asked for an appointment when the Service manager & an experienced service technician would be available. I was told I had to wait TWO weeks (wth?). So I had my car delivered on a flatbed with me two weeks later. The Service manager was on vacation & there were no experienced service technicians available. I left the car there for a week. Upon returning, they said there was nothing wrong & it did not need the engine Recall. Which is not correct, Hyundai states if the engine seems "ok" there is a mandatory software update that is done to the "Knock Sensor" system, to catch the issue earlier. When I asked they told me it didn't need it. Then I asked to speak with the technician, he had left for the day (like 2pm). So I asked to see the paperwork, & was told the tech had not completed it. I went back 7 times to get my paperwork & they refused to let me see it. I made a special appt with the Service manager, he was there (I could see him through the glass). I wanted 3 hours & he never came out of the service bays, eventually he ghosted me & just left (hours before closing). Piazza "service" is like working with organized crime. My vehicle, they said had no issues, is still running poorly. Also they took it on THREE separate test drives, one of which was 12 miles. Why would that be needed if my vehicle was fine. This is the worst service department I've ever worked with, & I am in my mid 50's. Seen a lot. More