Piazza Hyundai of West Chester

Had another great experience at Piazza Hyundai of West Chester. We bought another (our second) vehicle there in April after buying our first one back in 2022 Our salesman Hakan IIbak was again a superstar Chester. We bought another (our second) vehicle there in April after buying our first one back in 2022 Our salesman Hakan IIbak was again a superstar! He is extremely knowledgeable, professional and courteous. Working with him we bought another great vehicle that we wanted and he again went the extra mile through the process to have our vehicle completely prepped and ready upon delivery and even after! We were very extremely satisfied with him for the whole experience. We would continue to recommend Hakan and Piazza Hyundai of West Chester to all of our friends and family. Thanks Hakan and Hyundai! More

Received a lease quote from Jodi on a $43K car that would've totaled close to $36K on a lease. She marked up the sticker and rate so much that when I pushed on why, she doubled down and said thats wha would've totaled close to $36K on a lease. She marked up the sticker and rate so much that when I pushed on why, she doubled down and said thats what Hyundai HQ is charging. Hyundai OEM is a customer of mine and when I asked them if this is the case, they told me not only is that not the case but to leave this review as it reflects poorly on the brand. I'd stay away from this dealer and Jodi in particular. There's enough honest dealers out there and it saddens me that people are willing to be that greedy More

From my first phone call with Jody to driving away in my new car was all pleasant. Hakan my sales rep could not have been a better fit for me. He showed me what I came to see took the car for a ride and yet new car was all pleasant. Hakan my sales rep could not have been a better fit for me. He showed me what I came to see took the car for a ride and yet felt no pressure to buy. I was able to make up my own mind without being sold! The finance manager Laura searched for the best deal on financing with options that worked for my budget. It was emotional for me trading in my Hyundai of 15yrs but looking forward to another 200,00. miles. More

The dealer. ...the car....the sales personnel ... especially Hakan Ilbak...were excellent...I sm referring people to him and your dealer ...the car....the sales personnel ... especially Hakan Ilbak...were excellent...I sm referring people to him and your dealer More

I purchased a vehicle from this dealership in early August. Mid August I attempt to cancel the extended warranty I had purchased but no response from their finance guy Dan was received via email or pho August. Mid August I attempt to cancel the extended warranty I had purchased but no response from their finance guy Dan was received via email or phone. I attempted to contact their sales manager, GM, and business manager and all have ignored me. Do not do business with them. More

Car in for software updates promised by 11 no word 1230 call for update services does not take call woman answers pretends to contact service no update software update MAYBE 20 min total car finally ready call for update services does not take call woman answers pretends to contact service no update software update MAYBE 20 min total car finally ready 330 oh so sorry paperwork lost in shuffle this xxxxing place is a xxxxing nightmare stay the xxxx away from this service More

Mohammed was very nice and professional, took his time explaining all new features in my new car, setup my blue link , He is a great salesperson. explaining all new features in my new car, setup my blue link , He is a great salesperson. More

Mohammed was excellent to work with. He was knowledgeable about the vehicles he showed us. He and the team were accommodating throughout the process. Communication was great. We ended a He was knowledgeable about the vehicles he showed us. He and the team were accommodating throughout the process. Communication was great. We ended a lease from another dealer and were able to purchase the new vehicle all at the same time. Would happily work with him again. More

Piazza Genesis/Hyundai is the most unethical car dealership I have ever worked with in my 58 years. I was hoping to buy a 2023 Genesis GV70, but unfortunately I came across this lying employee by th dealership I have ever worked with in my 58 years. I was hoping to buy a 2023 Genesis GV70, but unfortunately I came across this lying employee by the name of Jodi Matheson. I located a GV70 in-transit to the dealer via the Genesis Concierge service, which was very helpful. Jodi told me (before the car even reached the lot) that the vehicle has a $3,700 upcharge for a “tire/wheel protection package” and a “ceramic coating protection package”; whether I wanted them or not. Anyone knows these are both useless items of no value which they try and gouge their customers for. I said no thanks. Three weeks later this vehicle was still unsold and I contacted another sales rep at Piazza. Unfortunately, Jodi intervened again and this time sent me a quote trying to gouge me a $4,019 upcharge for the same useless tire/rim/ceramic crap. She said this has already been applied to the vehicle, which was a complete lie. I contacted the sales manager who sent me a quote at MSRP. I asked about the useless tire/rim/ceramic crap and he told me, ‘it hasn’t been put on yet, so if you don’t want it, you don’t have to pay for it’. He confirmed that what Jodi had been telling was not true, that she was lying to me; they only sell that useless tire/rim/ceramic crap if the customer wants to pay for it. He then confirmed the car was out for a customer drive that afternoon. He later told me that day the car was sold that afternoon. I contacted Jodi to ask why she told me the useless tire/rim/ceramic crap had to be purchased. She lied to me again when she told me the car was sold 3 days prior; then she just hung up the phone on me, a customer. Piazza needs to fire this Jodi ASAP; she makes this dealership a farce and I recommend to look for another Genesis or Hyundai dealer in the Philly area. More