The service and parts department here completely ruined my day.
I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away).
Great, so I told them to order the tire, and off we went.
Problem is, they never actually had it in their warehouse.
FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that
A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip)
B. I had waited four and a half hours for something they couldn't deliver
C. I hadn't shown any measure of disrespect towards the staff and
D. This was all their fault
That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes.
I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this:
Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised?
Tony- I'm sorry, but I cannot do anything else.
Me- Oh, you CAN do better, you just refuse to.
Tony- That's right, I refuse to.
After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people.
TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks.