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Piazza Mazda of Reading

Reading, PA

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rated
402 Reviews

1001 Lancaster Avenue

Reading, PA

19607

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402 Reviews of Piazza Mazda of Reading

May 02, 2021

This vehicle purchase was our 14th (both new & used) from Piazza Dealerships since 1996. 13 from Piazza Honda & Acura of Reading, and now one from Piazza Mazda. My experience was top notch in every regard, a More

by FXGBAILMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Douglass, Jobin Grandstrom, Andres Castro
May 02, 2021 -

Piazza Mazda of Reading responded

Frank- thanks so much for taking the time to review your recent experience with us! We are so thankful and appreciative of you choosing Piazza 14 times, and know you will absolutely love your new Mazda3! Thank you so much! Rob Douglass- General Manager

May 01, 2021

Always friendly and quick service. I’m able to make an appointment that fits my time frame. Prices are reasonable and I do t feel like I’m trying to be up sold when I go in. More

by T_DRIESBACH_JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Santin
May 02, 2021 -

Piazza Mazda of Reading responded

Thank you so much for your kind words about your service experience! We are so glad that your service experiences have been so convenient and we really appreciate you trusting us for your vehicle service! Thank you! Rob Douglass- General Manager

May 01, 2021

Manager didn’t even look me in the eye until husband got there. Felt like they were in such a hurry to complete the sale. More

by CRS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaitlyn Lawniczak
April 27, 2021

Excellent friendly service. This is our fourth Mazda CX9 lease so we are partial to that particular model but everything was great and we love our new car. More

by robsteph11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Douglass, Steve Santin, Jobin Grandstrom, Mike Whitney, Andres Castro, Chris Lund, Kaitlyn Lawniczak
May 02, 2021 -

Piazza Mazda of Reading responded

Thank you both so much for your kind words! It is truly our pleasure to assist you in selecting your beautiful new CX-9. We really appreciate your loyalty to Mazda and Piazza Mazda of Reading! Thank you! Rob Douglass- General Manager

April 26, 2021

Dealership does a wonderful job with showing and explaining what is going on with the vehicle. They do this with a text video. Overall just satisfied More

by DRAGONWARRIOR541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Douglass, Steve Santin, Jobin Grandstrom, Mike Whitney, Andres Castro, Chris Lund, Kaitlyn Lawniczak
May 02, 2021 -

Piazza Mazda of Reading responded

Thank you so much for your review of your service experience! We are very happy to be incorporating video into your service visits, and are glad you enjoy it! Thanks so much for trusting us to service your vehicle! Rob Douglass- General Manager

April 21, 2021

I brought the car in to be serviced and I returned the rental car down a quarter of a tank I was asked to go fill it My mistake that I didn't fill it as I was instructed but I thought they would just char More

by tammyleeconklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Santin
April 20, 2021

I always appreciate the video of the car during the service. It is a good visual to see the work being done or needed on the car. I also love they offer a free loaner. More

by JSTOUDT101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Santin
April 20, 2021

Everyone was very pleasant and accommodating. Relaxed, no pressure atmosphere. Sales and fiance departments were more than helpful, they went above and beyond. Would recommend this dealership to anyone. More

by cheftim71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jobin Grandstrom
April 17, 2021

Made an appointment because my tire was leaking they fixed right away and everything is great 😊 Everyone was very friendly and helpful! And the service was done in a timely manner! More

by hmarie11269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Santin
Apr 18, 2021 -

Piazza Mazda of Reading responded

Thanks so for for your kind review! I am so happy that our service team took great care of you and your time. Thank you so much for choosing Piazza Mazda of Reading! Rob Douglass- General Manager

April 16, 2021

Fixed the problem very good at finding cause of noise. Took for test drive and heard noise so it could be repaired. I was very pleased More

by NANAHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Santin
Apr 18, 2021 -

Piazza Mazda of Reading responded

Thank you so much for your feedback about your service with us. I’m so happy that you had a great experience with our service team, and that we were able to both find and fix the noise! Thanks so much for being our customer! Rob Douglass- General Manager

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