Piazza Mazda of West Chester

The service experience has always been satisfactory. I have never had any surprises, other than service costing less than I expected. Everyone is pleasant and provides sufficient information every time I have never had any surprises, other than service costing less than I expected. Everyone is pleasant and provides sufficient information every time I am in. My only complaint is that the service department be open later during the week. The hours eliminate me from bringing my car anytime other than Saturdays. More

The appointment making process was standard and quick. I was able to make an appointment for a desirable time. My car was serviced quite promptly. I actually made two appointments relatively close to each o was able to make an appointment for a desirable time. My car was serviced quite promptly. I actually made two appointments relatively close to each other--the first for state inspection and wheel alignment. The second was for a check engine light and dashboard airbag light. The first appointment went very smoothly. My car was in good working order and my alignment was now corrected. Paul Curtis was the main person I spoke to and he was very polite and professional. The staff overall seemed pleasant, but didn't go out of their way to greet me or chat at all. For the second appointment, I was able to get a time I wanted again and the service was speedy, as was the previous. The repairs were done by the time they said and I was on my way. The only problem is that a day or two later, my check engine light and my airbag light were back. The check engine light stayed on all day, but the next day it was off again. It hasn't persisted since, for now, and I am hoping it stays that way. The airbag light is still currently an issue. To be fair, the mechanic did tell me that he tried to fix it, but the light may come back on and that would mean I need to replace the part entirely. I was not made aware that replacing any specific part may even be necessary until after the work was already completed, so essentially, I wasn't very well informed prior to repairs about what needed to be done and what the choices were as far as repairs went. I would have liked to be given the options and weigh them out myself, according to my financial abilities at the time, especially since apparently the "repair" was just a temporary patch that didn't last very long, causing me to pay extra in labor in the long run. Overall, my experiences with Piazza Mazda was met with professional demeanor and timely service, but the mechanic the second time around could have been more informative, especially in a situation involving an important safety feature. For now, I'll stick with this dealership for car repairs since my car is a Mazda and they seem to have the knowledge and equipment to service my car properly. I just wish the communication was better. If for whatever reason this becomes a regular issue, then I would certainly consider finding another mechanic. I really hope this is just an isolated oversight, though, since this is the most convenient Mazda location for me. More

Mike Losardo and Piazza Mazda of West Chester were very friendly, helpful, and quick to respond to all my questions both in person and through email. They helped me narrow down which vehicle I wanted to pu friendly, helpful, and quick to respond to all my questions both in person and through email. They helped me narrow down which vehicle I wanted to purchase and got me a great deal. I would have preferred to spend a little less, but for what I got the price was worth it and has been listed a lot higher on other places and sites including used car dealerships. More

Although we live closer to several Mazda dealers, my family and I have purchased 5 cars from this dealership (formerly Brandwine Mazda, now Piazza Mazda) -- including 4 from sales consultant Fred Deal h family and I have purchased 5 cars from this dealership (formerly Brandwine Mazda, now Piazza Mazda) -- including 4 from sales consultant Fred Deal himself and 1 from sales consultant Mike Losardo on referral from Fred. General Manager Pat Oliveto and Finance Manager Joseph Lewis (now in sales) were always very helpful with the transactions. We always ended up with good cars at a good price withou haggling or hard sell. Since these cars were Mazdas, of course we've had very little need for service, but the few times we needed help with minor problems or Mazda-initiated service bulletins, we always received prompt, courteous, and efficient service from Paul Curtis's service department. But, really, our customer loyalty speaks volumes for this dealership! More

I was there for oil change for our new Mazda3. When we purchased the car, we were told that the first service would be complementary. And it was!! I didn't have the free service coupon with me, but they p purchased the car, we were told that the first service would be complementary. And it was!! I didn't have the free service coupon with me, but they pulled it from their records. And I paid nothing! The service was fast, the people were very kind. I definitely recommend the place!!!! More

I bought a new car from wonderful Fred Deal a year ago, which was a far less scary ordeal than I had imagined and feared. Great! My routine oil changes have been nothing but easy and quick. Bill is always which was a far less scary ordeal than I had imagined and feared. Great! My routine oil changes have been nothing but easy and quick. Bill is always waiting there with a smile. While they may not be a cheap as some places, I refuse to go to the quick oil change places where service is poor and the work is shoddy. Going to Piazza, I know it's going to be a pleasant experience all around and peace of mind. Priceless! More

15,000 mile service, easy getting appt, everyone was very helpful and plesant. Waited for service and was in & out in only 30 mins. Great visit helpful and plesant. Waited for service and was in & out in only 30 mins. Great visit More

Great price on my new car, Chris was a great salesperson. He was very friendly, understanding, and followed through with everything he said he was going to do in regards to my purchase of the Mazda car. He was very friendly, understanding, and followed through with everything he said he was going to do in regards to my purchase of the Mazda car. More

I always take my car to this dealer for routine maintenance. They are friendly, honest, and knowledgable. Not knowing much about cars, I never feel like they are taking advantage of me. maintenance. They are friendly, honest, and knowledgable. Not knowing much about cars, I never feel like they are taking advantage of me. More

I went in to have my first oil change. The wait was not long at all, the waiting area was comfortable, and both the service department and sales manager along with my salesperson Bob Daley were kind and fr long at all, the waiting area was comfortable, and both the service department and sales manager along with my salesperson Bob Daley were kind and friendly. More