Piehler Jaguar Land Rover

In for repair and returned with another repair I had my Jaguar Stype r in for service which ended up being a $4800 repair. It took more than a week for the repair, there was very little communicati I had my Jaguar Stype r in for service which ended up being a $4800 repair. It took more than a week for the repair, there was very little communication between service and myself often with me calling asking what is going on. I picked the car up and was given a list of all of the other things that needed to be fixed. As I turned out of the dealership I heard the most awful noise coming from the rear end of my car. I called immediately to ask what had happened while it was in there care. This was totally new for the car. I was told the manager needed to research it a bit and they would get back to me. I still haven't heard back and we are months later. My car is in worse shape now than it was when I brought it in for service. Just awful service. After an expensive repair I would expect better service. More

Exceeded all expectations We have driven four Escalades in a row and wanted to explore something more unique. As there is no Land Rover dealer here in Syracuse, I reached out We have driven four Escalades in a row and wanted to explore something more unique. As there is no Land Rover dealer here in Syracuse, I reached out to Rochester. I was impressed by how much the salesman knew both about their vehicles and the others I was exploring, they even went above and beyond by bringing a Range Rover to Fayetteville for my wife to see and drive. The purchase transaction was hassle free with none of the surprises and games I have been subject to over the years. My wife loves her new Range Rover and I am so impressed that I considering replacing my X5 with a Sport in the near future. More

Lack in customer service Service department is terrible. Did not fix the problem and had to bring the Land Rover back 2 times. They ended up breaking the inside of the door an Service department is terrible. Did not fix the problem and had to bring the Land Rover back 2 times. They ended up breaking the inside of the door and had to replace that. Also they will put you in a Chevy sonic loaner vehicle to drive around. Not very happy that you can spend 65,000 on a vehicle only to get places In a roller skate of a loaner vehicle. This would never happen at a Mercedes dealership. More

Poor at Best Worked with Gavin Rigg had the personality of a vole.Made a deposit on a car that was not in stock had no hard delivery date .Actually was told if I Worked with Gavin Rigg had the personality of a vole.Made a deposit on a car that was not in stock had no hard delivery date .Actually was told if I didn't get my credit app in at a certain time I would receive my deposit back.I was paying cash!!!!Travel go elsewhere!!!! Pretentious capitalism at its finest.Stay away !!! More

Great purchase experience! I just picked up my new Jaguar F-Type and had to share how great these guys are. I have bought many(30+) cars in my life and this was the most laidba I just picked up my new Jaguar F-Type and had to share how great these guys are. I have bought many(30+) cars in my life and this was the most laidback, honest, and easy one of them all. On top of that the F-Type is amazing. There is nothing that compares to the sound(V8) let alone the performance. More

sales represenative John morris showed no interest in selling a vehicle,didn't smile,unfriendy,poor customer service. Owner didn't return calls.I wouldn't recommend. John morris showed no interest in selling a vehicle,didn't smile,unfriendy,poor customer service. Owner didn't return calls.I wouldn't recommend. More

I tryed several times to use this dealership for service but Mike Hunsinger is a liar and treats people with no respect, the general manager Mike Piehler is clueless he knows nothing about the product or ho but Mike Hunsinger is a liar and treats people with no respect, the general manager Mike Piehler is clueless he knows nothing about the product or how to deal with people. do yourself a favor and go elsewhere, terrible dealer. More