This was my first time coming to this location. I actually did not know this Toyota location was so close to my work. I found out through my co-worker who loves this location. Mind you, I purchased my car at Toyota Sunnyvale and so I always go there to get my car serviced...I was hesitant to go to another location. I did not have an appointment, so I did the walk-in (you have to come in before 12pm). This was a Thursday and the line wasn’t pretty long. However, it went by pretty quickly. My service advisor was Jason and he was awesome! Jason was so patient with me while I was on a conference call. Jason went through what I needed and mentioned that because of the mileage on my car, he recommended to get an alignment and also check my brakes. I did not feel pressured at all to agree. Because it was my first time, Jason wanted to make sure I had a great experience. Again, they were pretty busy, so he told me what I should come back since it will take a couple of hours. Luckily, I worked so close that he offered shuttle service. When I went into the waiting room, it was nice that there were donuts offered. The waiting room was big, but it also looks like the sales area. Once I sat down, my name was already called for shuttle; it was fast! I got a text on my phone that my car was being worked on. I got an email from Jason Martinez with a video that Oscar was the one working on my car. I’ve never had that where they would send a video, pretty awesome! After my car was done, I got a call from Jason stating it was all done and that he will send over a shuttle. The shuttle driver called me to tell me his status, which is really cool because it gives me time to finish work. Everyone was so friendly!