"A Very Pleasant Experience"
We happened to be running an errand on 8th Street on Saturday evening, and decided to stop by Pikes Peak Acura to see if they had a newer model Acura MDX on their lot. We had done a lot of research on various makes and models and were very impressed with the safety features of the Acura MDX. Michael Prebble was busy helping other customers, but he assured us he would be with us as soon as he was able, and he followed through. He had a low-mileage vehicle sitting right out front that he thought we would be interested in, so we took it for a test drive. We were so impressed with the vehicle, so we went into the showroom to see if it would be a good fit for us. There were no high-pressure tactics involved, and we felt very comfortable with what was offered. We told Micheal that we had no idea that we would be buying a vehicle that night, and he laughed and said, "I hear that all the time!" He came in early on Monday morning to complete the deal. We thought the scary part would be working with the finance guy, Joey Montera, but he was thorough, professional, explained everything in detail and was very patient answering our questions.
"Was lied too"
I would give zero stars if I could. The car sales men flat out lied to us. We tried to do a trade in to get a used van. They would never give us a solid number on what they would give us for our trade in but kept saying it was only a couple hundred less than what we owed. Come time to talk numbers and we realized they were offering us $3000 less than what we owed on our car, and they tried to be sneaky about how they did the numbers. They were pushy the whole time and we spent 2 hours there to find out they were liars. I will be telling everyone not to go there.
"Poor Unprofessional dealership and Treatment"
We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat their consumers so poorly. We experienced several issues during the purchase of our 2017 Acura RDX in March of this year at Pikes Peak Acura.
We will reference just a few.
From the beginning we advised both Jim (senior sales person) and Alex that any final price discussed must include tax, license and a 7 year 100,000 mile zero deductible extended warranty. They agreed with this and it was noted on the form where the price was negotiated back and forth. We agreed on a final price for the purchase of a new RDX and the trade in for our 2013 Honda Accord. Prior to going to finance to complete all the paperwork, we discovered the price did not include the extended warranty and Jim said we would have to talk to finance about the warranty.
We then met with James, the finance manager. From the start he was visibly upset, rude and unprofessional. James did not want to discuss the extended warranty. After the deal was concluded, we discovered there was no extended warranty. When reviewing the contract, we noticed the sales tax amount was inaccurate – by several percentage points. When we pointed this out, James stated, you have to pay the difference (which was about $900). We said no, our negotiated price was out the door with all tax and fees. He argued with us and we had to go through the sales manager Bret to get this corrected. If we had not done so, we would have been stuck paying $900 dollars more than the agreed price. James completed the rest of the paperwork and asked us to sign it, which we did. However, James refused to sign the contract stating someone else will on Monday. We argued that without their signature there was not a valid contract. Again we had to argue and finally the sales manager came over, agreed with us and signed the contract.
Be sure to confirm their process for sending in the necessary paperwork to DMV – they didn’t tell us and we had to call to figure out when the paperwork was sent and what we were supposed to do.
Due to all the problems, we contacted Acura via email and had to follow up with Honda Corporation (the parent company of Acura). Unfortunately, they state the dealerships are independently owned and we had to go through the dealership. Acura/Honda could not force the dealership to resolve the matter.
There is a big push for you to activate AcuraLink, which can provide assistance in emergency and other situations, etc. Unfortunately, after several telephone calls with AcuraLink trying to find out what they do with the information from tracking your vehicle via GPS, two customer service representatives stated they capture, keep and provide this information to affiliates. No one could clarify it further. As with the dealership, these individuals were overwhelmingly unprofessional and rude. If you cancel your account, they refuse to send you any documentation, email, etc. which leaves the question of whether not they are still tracking you travel and they will not confirm one way or another.
We have no intent to ever purchase a vehicle from Pikes Peak Acura and would never had purchased this vehicle if we would have had any idea of the problems and treatment we were going to receive. This is the worst experience we have had with a dealership – new or used – and parent company/manufacturer in our lifetime.
Employees Worked With
Other Employees :
James - Finance