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Pilson Auto Center of Charleston

Charleston, IL

Overview
Reviews
Vehicles
4.6
11 Reviews
Call Dealership (217) 345-3673

1506 18th St

Charleston, IL

61920

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Skyler Pilson easy process buying experience

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Showing 11 reviews

September 17, 2026

Working with Michael Howell was such a quick, painless and easy process. You’re able to work with someone who cares about you as a customer and not just another sale. Highly recommend Mike at the Charlest More

by Savannah Meers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, Howell
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April 24, 2026

Ethan herfner helped get my suv and I love it. After several different options I went with the first one he showed me. More

by teakibryan1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Hefner
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Jun 16, 2026 -

Pilson Auto Center of Charleston responded

Thanks for giving Ethan 5 stars!

April 17, 2026

Purchase Mustang 2015 from Randy's McDonald. His expertise and personality along going the extra mile was what will bring my wife and my self back.. More

by royriedle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Clark, Randy McDonald
Print
Apr 23, 2026 -

Pilson Auto Center of Charleston responded

Hi royriedle, Randy is very happy to have provided you with such a positive experience. Thanks for your business!

April 11, 2026

Theyre a great dealership and they help to make a fair price so you can afford the vehicle. Ive bought a few vehicles at pilsons and everytime i leave with a great vehicle. More

by mmodell2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Rankin
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Apr 23, 2026 -

Pilson Auto Center of Charleston responded

Thanks for the 5 stars and being a loyal longtime customer!

March 30, 2026

Great customer service, I would highly recommended working with Jeff Rutledge to anyone looking for a vehicle. More

by armstrongkean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rutledge
Print
Apr 23, 2026 -

Pilson Auto Center of Charleston responded

We're glad to hear we delivered such a great experience. Jeff does a phenomenal job helping customer achieve their goals. If there's anything further we can do for you, we are happy to help.

March 27, 2026

Easy to work with . Jeff Rutledge was great as a salesman. Good price for my trade- in More

by bgard
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Rutledge
Print
Apr 23, 2026 -

Pilson Auto Center of Charleston responded

Thank you so much again for your feedback! We hope you have a great day!

February 20, 2026

Would not go anywhere else to buy a vehicle. They are very friendly and easy to work with! More

by Maemae24848
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael howell, Clay Hagedorn
Print
September 23, 2025

I've dealt with pilson for years and as always Jeff Ruttledge was amazing!! I'll use them for every vehicle I get. More

by whitetailhunt73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff ruttledge
Print
May 01, 2025

The worst dearer ship around. They don’t return phone calls or text. They say anything to get you to buy a car then no service after. Very rude people. My advice to anyone thinkin More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sal, Clay Hagedorn
Print
Jun 26, 2025 -

Pilson Auto Center of Charleston responded

Mark, please reach out to our sales manager Scott Jordan at 833-478-1949.

December 23, 2021

Skyler made the car buying experience what it should be, easy! I almost went with Carvana because I’m exhausted by old school way of car buying, skyler was a breath of fresh air and those that support made More

by jeremy.allen00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler
Print
Dec 27, 2021 -

jeremy.allen00 responded

You’re inability to take responsibility for your service department’s behavior speaks directly to the integrity of your dealership, you didn’t even look at the vehicle. You did not diagnose or even bother to check. Your team diminished the problem with pure assumption. Review your reviews from other people I’m not alone in my experience. Maybe rush to fix how you provide customer service and tend to the service of your vehicles before rushing to defend the behavior of your service department. Own your mistake: again I’m not alone, review after review affirms you’ve failed to change how you offer help to those bringing their car in.

Dec 27, 2021 -

jeremy.allen00 responded

You’re inability to take responsibility for your service department’s behavior speaks directly to the integrity of your dealership, you didn’t even look at the vehicle. You did not diagnose or even bother to check. Your team diminished the problem with pure assumption. Review your reviews from other people I’m not alone in my experience. Maybe rush to fix how you provide customer service and tend to the service of your vehicles before rushing to defend the behavior of your service department. Own your mistake: again I’m not alone, review after review affirms you’ve failed to change how you offer help to those bringing their car in.

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