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Pilson Auto Center of Charleston

Charleston, IL

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2 Reviews
Call Dealership (217) 345-3673

1506 18th St

Charleston, IL

61920

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Skyler Pilson easy process buying experience

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Showing 2 reviews

December 23, 2021

Skyler made the car buying experience what it should be, easy! I almost went with Carvana because I’m exhausted by old school way of car buying, skyler was a breath of fresh air and those that support made More

by jeremy.allen00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler
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Dec 27, 2021 -

jeremy.allen00 responded

You’re inability to take responsibility for your service department’s behavior speaks directly to the integrity of your dealership, you didn’t even look at the vehicle. You did not diagnose or even bother to check. Your team diminished the problem with pure assumption. Review your reviews from other people I’m not alone in my experience. Maybe rush to fix how you provide customer service and tend to the service of your vehicles before rushing to defend the behavior of your service department. Own your mistake: again I’m not alone, review after review affirms you’ve failed to change how you offer help to those bringing their car in.

Dec 27, 2021 -

jeremy.allen00 responded

You’re inability to take responsibility for your service department’s behavior speaks directly to the integrity of your dealership, you didn’t even look at the vehicle. You did not diagnose or even bother to check. Your team diminished the problem with pure assumption. Review your reviews from other people I’m not alone in my experience. Maybe rush to fix how you provide customer service and tend to the service of your vehicles before rushing to defend the behavior of your service department. Own your mistake: again I’m not alone, review after review affirms you’ve failed to change how you offer help to those bringing their car in.

Helpful
March 16, 2021

Awesome place to buy a car they'll be the one I go to next time I ever buy a car I'll refer as many people as I can More

by bellchris1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael howell
Report | Print
Helpful