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Pilson Auto Center

Mattoon, IL

4.6
353 Reviews
Call Dealership (800) 628-5402

2212 Lake Land Blvd

Mattoon, IL

61938

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353 Reviews of Pilson Auto Center

July 25, 2023

Always there to help. Pickup and delivery available. Everyone is very friendly all the time. More

by 0417taterbug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr Boyce
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Hi 0417taterbug, thank you so much for your positive comments about Dan Pilson Auto Center Inc!

July 21, 2023

Jordan's Team at Pilson Chrysler has always been accommodating for me. This past occasion I was not able to deliver the vehicle and they picked up and delivered back. Can't say enough good things More

by Mike Budde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn and Carman
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Hi Mike Budde, we are very happy to have provided you with such a positive experience!

July 19, 2023

Salesperson was not pushy & listened to me. He made me feel like he cared & worked hard to get me the perfect vehicle! More

by thornton.doors
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Moore, Murray Cooper
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Thornton.doors, thank you for your kind review; we are happy to pass along your comments to the team here at Dan Pilson Auto Center Inc!

July 18, 2023

Awesome customer service, great environment, very little hassle. I would reccomend this dealership to everyone! More

by Bradyratliff5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Hi Bradyratliff5, thank you so much for your positive comments about Dan Pilson Auto Center Inc!

July 06, 2023

Working with service is easy. They listen to my concerns. Very courteous and helpful any time I had to contact them. More

by Packer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Milbourn
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 06, 2023

Poor customer service, Ryan Moore lies as a sales manager. Just makes excuses with no resolution. If you want to buy a car here. Don’t trade one in. They won’t even come close to fair market value. T More

by j.klie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark McKay the salesperson was good.
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (217) 234-6461 so we can work towards a solution. Thank you and have a great day.

June 29, 2023

Absolutely the best dealership within 100 miles. Lost count on how many vehicles I have bought from them. Highly recommend!!! More

by jyakle2034
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve Gordon, Jason Bianco, and as always Mike Crews
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Jyakle2034, thank you for your kind words and this wonderful review!

June 26, 2023

Friendly good communication good atmosphere made me feel comfortable down to earth overall good bunch of guys More

by SWB
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 23, 2023

Great place to do business with! !! Great experience with service providers! their parts department is exceptional More

by Auxcheif2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Thank you again for the great review!

June 12, 2023

Really the only complaint that I have is that you say I have free car washes, however every time I have my car serviced and ask for it to be washed it never happens. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Sep 27, 2023 -

Pilson Auto Center responded

Carrie, our Service Manager would really like to speak with you more regarding this matter. Please reach out to us at (217) 234-6461. We look forward to hearing from you.

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