Pilson Auto Center

👎👎 ZERO STARS The mechanics diagnosed my car wrong, and almost had me pay a lot of money ($1500) for a part that wasn't even broken. You need better service members because obviously they misdiagnose and almost had me pay a lot of money ($1500) for a part that wasn't even broken. You need better service members because obviously they misdiagnose people vehicles. I'm so glad I got a 2nd opinion, and my bill was not even $500.. This has been the worst service to date!!! More

Service did not explain addition work and charges until time to pay. Exploiting the elderly. Bad business. time to pay. Exploiting the elderly. Bad business. More

Great good service Good people Will be back next time they did a very hero job they did a very hero job More

Wonderful dealer to work with. Service department is excellent! Will continue to bring our vehicles here. Service department is excellent! Will continue to bring our vehicles here. More

Courteous, helpful, efficient, fair, respectful, warmth, honesty, are a few of the descriptive characteristics of Pilson Auto Center! I encourage others to check them out. honesty, are a few of the descriptive characteristics of Pilson Auto Center! I encourage others to check them out. More

Kristi went the extra mile to find the vehicle I needed. Very thorough with taking care of all needs and concerns. Very thorough with taking care of all needs and concerns. More

Service was prompt and completed all items as requested. Staff were pleasant, informative and provided suggestion on tire maintenance. Staff were pleasant, informative and provided suggestion on tire maintenance. More

George was great! He took care of us in a timely manner and delivered on all of the aspects we were looking for, including price! He took care of us in a timely manner and delivered on all of the aspects we were looking for, including price! More

Best experience I’ve had buying a vehicle. Chris Whitley is the best. Everything I asked for was done and more! Chris Whitley is the best. Everything I asked for was done and more! More

Having recently moved from Australia to Illinois, we found Pilson Auto in Mattoon through an online ad after visiting several dealerships in the Champaign area. From our first email to taking deliver found Pilson Auto in Mattoon through an online ad after visiting several dealerships in the Champaign area. From our first email to taking delivery of our car a week later, the experience was outstanding. The Pilson Auto team, in particular Murray Cooper, provided first class customer service. They went above and beyond including arranging transportation for us to view the vehicle (we live an hour away), understanding our situation as newcomers. Pilson Auto exceeded our expectations with their exceptional service, attention to detail, and willingness to accommodate our needs. We highly recommend Pilson Auto to anyone, especially those new to the area. Their dedication to customer satisfaction and efficient process makes for an unparalleled car-buying experience. More