Pine Belt Nissan of Keyport

Deceived and tricked - Solved Update : over last couple of days Matt Clifton, GSM Pine Belt Nissan of Keyport, reached out to me and offered to settle the matter. I like his app Update : over last couple of days Matt Clifton, GSM Pine Belt Nissan of Keyport, reached out to me and offered to settle the matter. I like his approach and open and truthfulness on the handling of the issue and he has given me couple of practical solutions to the issue. I have opted for the offered solution. Unfortunately there is no 0 star possible or -10 star possible I leased a new 2015 Pathfinder SL Tech from this dealer on January 10th, 2015. While negotiating the price of the vehicle, we had come to an agreement that the dealer will install a Dual DVD Head restraint entertainment system and roof rails inclusive in the deal, however, the accessories weren't in stock and would had to be installed a week later. After the accessories were installed, I found out that Dual DVD Head restraint is an aftermarket product rather than a Nissan product while the roof rail was Nissan product. The installed DVD monitors do not function the same way as was perceived by me in Nissan's website and advertisements, and the installed DVD monitors do not match the rest of interior of the car and hence spoils both functionality and look. Upon taking up the matter with the dealership, I was told that the deal was originally done with an aftermarket product, however, they accepted that it was their fault of not informing me of the same. Note that roof rails installed were Nissan though, however, strange. They refuse to install Nissan DVD monitors, and asked me to pay extra $1000 to get that instead. They are offering to match the color of the head restraint with the rest of the seat and claiming that the installed product should behave just like Nissan product, which is not the case. I had also involved Nissan consumer affairs who could not resolve the case and to them dealership told that if I paid $800 extra they would install Nissan DVD monitors, something is really fishy here. Besides they are tricking me to pay extra for something which I was already tricked into believing that I had already paid for. This has caused me endless agony and sleepless night. I feel deceived and now I feel stuck with a car which doesn't fit all my requirements for next 35 months. And, since they have accepted that they didn't inform me (withheld information) about the product being aftermarket at the first place, it's their responsibility to mend it. It's an implicit understanding of all the customers that the accessory they find in manufacturer's website and ask the dealer to install during a new car purchase will always be OEM. Stay away from this dealership. And if you are unfortunate enough to land yourself there, make sure you get every nickle and dime and nut and bolt mentioned in paper works. These are very clever people you are dealing with, so be extra cautious. The DVD monitors they got me installed, cannot be played with the in-dash DVD player, and I am not sure how on earth they expect my small kids to load, change tracks to enjoy the movies their daddy got them. While the Nissan product that I had seen and believed purchasing, can be played individually or via in-dash DVD, both. The sales person was Steve Lanman and his sales manager Nick Cataldo (who in fact is the most rude person I met in my entire life) These people donot understand what it means to be a customer and how customer satisfaction and after sales experience is important for any business. We have, in fact, already advised couple of friends who were in talks with this dealership, against it, and they have turned to Edison Nissan. And I am sure, me and my social circle will continue doing that in future. More

My new Nissan Rogue My experience with Pinebelt was graceful. I had already had a terrible day and had totaled my vehicle that morning. I was searching for used car deale My experience with Pinebelt was graceful. I had already had a terrible day and had totaled my vehicle that morning. I was searching for used car dealerships online and found this one. I showed interest in a few cars and Michelle called me within minutes to ask if I wanted to come by. I decided to do it. Franz took me on a test drive. The man was immediately friendly and very personable. He had the car running and ready for me to try. I loved it and we zoomed through the process. He asked me if I wanted a cup of coffee, which after the day I had, felt like the greatest gift in the world. Within an hour I was singing the final paperwork with Anthony in financing. Anthony was also a pleasure to work with. Everybody was so friendly and helpful. Michelle, although not in sales, came out to meet me and wish me well. I realize car salesmen are supposed to be this way so that they make sales but these were truly genuine people who related to the day I was having and really gave it a happy ending. I picked the vehicle up the next day and to my surprise Anthony had gotten a lower interest rate for me. That really made me happy. Overall a great experience and I would recommend this dealership to anybody. I will also go there again for a future purchase More

Purchase your vehicle at pine belt Nissan. This is the second vehicle I have purchased at pine belt Nissan, both from sales associate Franz Crane. If you want to avoid all the hassles and stres This is the second vehicle I have purchased at pine belt Nissan, both from sales associate Franz Crane. If you want to avoid all the hassles and stress of purchasing a vehicle go see Franz, he makes purchasing a vehicle, whether new or used a totally pleasant experience. And by the way I live in lafayette sussex county Nj. Which is more than an hour away from pine belt Nissan in Keyport, that's how much I trust Franz. I would also like to mention John the manager in service He does a great job in helping you the customer. I also would like to mention Mark Soriano manager in finance for making our purchase affordable. if your in the market for a new or used vehicle, go see Franz, you won't be disappointed. Respectfully William T. Lafayette nj More

Great Time and awesome experience with great deals After visiting multiple dealerships I ventured into PINE BELT NISSAN in KEYPORT and Sammy helped me out without being pushy and was the exact opposite After visiting multiple dealerships I ventured into PINE BELT NISSAN in KEYPORT and Sammy helped me out without being pushy and was the exact opposite, very informative and helpful, I was very impressed and will be a repeat customer as well as informing my friends and family about this dealerships great customer service and great deals. After visiting multiple dealerships I didn't know what to expect, usually salesman can be pushy and not interested in you if you don't "bite" the bait. NOT in this case with Sammy it was the opposite. He was very informative and helpful and I really appreciated that. He's still in touch with me, which usually you don't find with a salesman. I would ABSOLUTELY RECOMMEND this dealership as well as dealing with RICH the sales manager! More

Excellent Customer Service, Great guy to deal with The first time I came to Franz, I was looking for a lease on an ALtima. Was in and out in less than 2 hours, got a better deal than I expected. I went The first time I came to Franz, I was looking for a lease on an ALtima. Was in and out in less than 2 hours, got a better deal than I expected. I went back just about a week ago to purchase a 2014 Rogue. Franz broke down the numbers and cut straight to a great deal without the hassle of back and forth negotiations. Would definitely go back to him for another Nissan. More

Will be a repeat customer This is my 3rd Nissan and the first time I went to a dealership. I had a sour taste after dealing with Staten Island Nissan who are just terrible. Th This is my 3rd Nissan and the first time I went to a dealership. I had a sour taste after dealing with Staten Island Nissan who are just terrible. They couldn't make a deal in 3 months and Pine Belt had made a deal within ours. The staff at Pine Belt Nissan was just amazing, I was given the deal that I was promised. No games!! I worked with a salesman Sammy who was so courteous and professional. Nick, Richard and Marc were great to work with as well. I honestly thought my overall experience was a great one. The guys here showed me that there really are great car people and not thieves like SI Nissan. I will recommend this dealership to everyone. If you have any doubts, rest assured that you will be well taken care of. You are in great hands! They really care about you here and listen to what you want to get a great car within your means! More