Pine Belt Nissan of Toms River

Disappointing Experience with Pricing and Communication I was seriously considering purchasing a certified preowned vehicle from this dealership that has been sitting on their lot for appr Communication I was seriously considering purchasing a certified preowned vehicle from this dealership that has been sitting on their lot for approximately 114 days and spent considerable time communicating with them about the deal before making the trip to the dealership. Based on the discussions beforehand, I understood that we had agreed on a specific selling price. However, once I arrived at the dealership prepared to move forward, I was told there had been a “miscommunication” and that the actual selling price was several thousand dollars higher than what had previously been discussed and the financing proposal now required a substantial amount of additional cash down. I was visibly extremely upset and frustrated by this sudden change in communication, particularly after spending considerable time discussing the transaction and then making the trip to the dealership believing we were close to completing a deal. I reacted strongly because the terms presented to me were significantly different from what I understood had been discussed beforehand. The issue wasn’t simply that we couldn’t reach an agreement. The issue was that the terms I understood before making the trip were not the terms presented when I arrived. After leaving the dealership, I waited approximately one week and then reached out again by phone call and e-mail in an attempt to see if we could still work out a deal. Unfortunately, I never received a response. I understand that mistakes and miscommunications can happen, but when someone is making a major purchase, clear communication and follow-up are extremely important. Being told there was a miscommunication involving pricing, followed by no response when I attempted to continue the conversation a week later, left me with very little confidence in the dealership’s sales process. Ultimately, I decided not to move forward. I hope the dealership reviews how situations like this are handled because customers should be able to rely on the information they receive before making the trip to the dealership. Overall, the experience left me disappointed not because we were unable to make a deal, but because of the significant change in the terms after I arrived and the lack of follow-up afterward. More

This place is a cesspool of liars, poor service advisors, narcissistic sales people and a service center that does not take accountability when they make mistakes. Add in a GM that can't be trusted and you w narcissistic sales people and a service center that does not take accountability when they make mistakes. Add in a GM that can't be trusted and you will find out just how poor your experience will be if you deal with them. More

Purchased a my new car this past week with Chris. Chris was absolutely amazing from walking in the door to driving away in our new set of wheels. Took the time to listen to all our needs and wishes a Chris was absolutely amazing from walking in the door to driving away in our new set of wheels. Took the time to listen to all our needs and wishes about what we were looking for in a newer vehicle. He gave us several different options to choose from so we weren't stuck with one choice. Very nice man, pleasant and polite. I definitely recommend Chris O. if you are looking for a new vehicle in your future. He's definitely my new car salesman and hope to do business again in the future some day. More

Christopher Cirillo was my salesman and exceeded all of my expectations, he met my needs and was very easy going to work with along with a great staff , finance Evan and Sales Manager Chris Bruschi. I look my expectations, he met my needs and was very easy going to work with along with a great staff , finance Evan and Sales Manager Chris Bruschi. I look forward to doing business with this dealership for a long time . More

Jay worked with me on buying my original frontier a couple of years ago, and helped me out again when I decided to upgrade. Great guy! couple of years ago, and helped me out again when I decided to upgrade. Great guy! More

Chris Cirillo is the best there is! He listened and got done everything he could to get rid of a car I purchased a few years back from a dealership down the road from them that I was st He listened and got done everything he could to get rid of a car I purchased a few years back from a dealership down the road from them that I was stuck in for a while. I highly recommend this dealership and Chris! He was awesome! Will go back years down the road and have him help us again! Thank you to Chris and the team for going above and beyond! I LOVE my new Rogue! More

Excellent Services 2nd time around with Chris Cirillo and Joe Cirillo got me in and out in just over an hour with a new car. Joe Cirillo got me in and out in just over an hour with a new car. More

Johnny Daniel’s sold me my pre certified Rogue and was just awesome. He explained every feature…which is ALOT. I hope if anyone goes to Pine Belt Nissan in Tom’s River, reach out to Johnny. He will sell y just awesome. He explained every feature…which is ALOT. I hope if anyone goes to Pine Belt Nissan in Tom’s River, reach out to Johnny. He will sell you a great car!!! More

SCAM ALERT! ! SCAM ALERT!! I went to Pine Belt Nissan of Toms River to test drive an Ariya. I also had a coupon for a $50 gift card with a test drive which I m ! SCAM ALERT!! I went to Pine Belt Nissan of Toms River to test drive an Ariya. I also had a coupon for a $50 gift card with a test drive which I made them aware of from the beginning. So after taking all of my info, name address, cell, email, scan of drivers license, we go for a test drive. After we talked some numbers while he applied extreme pressure to leave with the car. I liked the car and was interested but was not leaving with the car. After grinding me for an hour, the salesman feigned ignorance about the gift card. Then came back and said he talked to his manager and said I had to redeem it myself on the website. I said this is impossible and the email says at the end of the test drive an associate will redeem the card. He went to his manager again. Kevin, the manager came out and changed his story to now he was having trouble with the redemption website and they were closed so he would look into it Monday. Then he read the fine print aloud and said dealer reserves final decision to redeem gift card or not and it was his store and he was not going to redeem my gift card. So I got scammed out of my information and time. Every customer is a potential whether right then or in the future, and they lost me forever as I will not be pressured like that basically lied to. If they did not want to participate, do not take my information and time, you cannot participate up until the end and if I don't buy the car, you change your mind. This is nothing more than a SCAM! More