Pine Belt Subaru

SCAM. AVOID Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website Their only goal is to get you to their office. DO NOT waste your time. Do NOT fall for their false advertisements on their website. On the website they say $2000 down, when you go to the office it becomes $4000. I got really excited when I first hear the deal. Disappointed. More

good deal... bad follow-through Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at Update 4/27 - original review below... Part of the paperwork process was discussed before the sale was agreed upon... that my wife (who resides at a different address, and has her own separate insurance, would be the person the title and registration would be made out to. This was gone over with the team at PBS ad nauseam, to which myself, my wife and my in-laws were guaranteed it would get filed properly. Car gets insured fine, however when the paperwork was picked up at PBS my name is to whom the car was titled and registered to... thus causing a rather major annoyance. I have now waited and still have not had confirmation that the paperwork is done/fixed, am told WE have to pay for the error. The point of contact/person who filed the paperwork also keeps calling in regards to the wrong people/incident. If this gets resolved in the next day or so, I might consider ever doing business here again, I am just tired of this area's dealerships dropping the ball on paperwork. thankfully thus far my identity hasn't been stolen like it was at LG a few years ago. ------------------ I recently went with my wife's parents looking for a new Forester. After having been to several dealerships, Pine Belt actually had the trim and color my mother in law was searching for. We were approached by Ed (Edgardo Pagan). Ed provided a great test drive and actually knew a lot about the vehicles. His demeanor, as well as the rest of the staff's attitude put myself and my parents more at-ease. We decided against putting a deposit down, even after being offered to take an extended test drive (have the car over night), due to wanting to ensure finances were good for the price of the car. We came back about five days later, finding that the car my MIL wanted, had been sold a day or two before. Here's where the good experience comes in... After having several horrible experiences in the past with bait-and-switch tactics from a certain other big name here in NJ - I was just expecting to do a dealer swap (i had found cars nearby that would have worked). However, Ed and Robert took an interest in making a deal on an upgrade... going from a base 2.5i to the premium (in the particular color the MIL was looking for). I was hesitant, as they were not really looking for all the technology in that trim... but I had thought to print out truecar data on both the base and the premium model. After a little back and forth (nothing painful at all) Robert came back with a shockingly great deal on the premium car, and I was shocked to see it was well below the estimate that truecar even offered in NJ,DE, and PA lots... After a few small discussions with my in-laws we decided that it was a far better deal, and one that could not be passed up. My wife's parents LOVE the car - which says a lot since my wife's father has always been an american car person, specifically ford... and loves the car the longer he owns it, between the technology/safety/ride comfort he's now a huge fan. I am personally a big fan of how PB's staff here treats customers, Ed is a true PLEASURE to work with, and even my least favorite people on the lot - finance and sales managers... were INCREDIBLY helpful and honestly nice. This was pretty much the first time that the true car sheets were put away within minutes, and certainly the first time that I was not inclined to get up and walk out (helped or directly purchased 4 new cars in the past 3 years for various family). The finances and contacts were handled by Bill, another amazingly friendly and no-pressure team member. Looking forward to doing more business with these guys in the future. TL/DR (too long-didn't read) Found the color and trim the wife's parents wanted, it got sold because we didn't put a deposit down. Ended up with far more car than expected, for less than we could have hoped, and ended up meeting some of the nicest sales and finance i've delt with. Car is great, parents are in love with the car... and I didn't feel like jumping in front of a train or bathing in bleach for once after dealing with a sales guy. More

PLEASANT EXPERIENCE! I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone tell I picked my sales consultant Matt Mazza based on the numerous positive comments on this website. I had a nice conversation with Matt on the phone telling him about the type of new Legacy I was interested in. I told him about the internet price I received from the dealership and told me to bring it in and they would honor it. He was friendly and informative over the phone and made me feel at ease. Living 30 miles away I took a chance and met Matt yesterday along with my wife as per our appt. made over the phone. Matt was prepared for our visit and had the vehicle in front of the dealership waiting for our test drive. I appreciated this and being it was a Sat. they were very busy. Matt took the time to explain all the features on our test drive and never rushed us. I was very impressed by his knowledge and he knew the exact car I wanted. He honored the very low internet price and we came to an agreeable price on my 5 year old Legacy trade in making the deal possible. Matt never pressured us to buy the vehicle which we truly appreciated. I would definitely recommend Matt and this dealership, it was worth the trip! Sincerely, Larry S. More

purchase new car We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we cou We were looking for certain options in the car that we wanted, they went out of their way to find what we wanted and keep it in the cost range we could afford. More

Customer Service Focused I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure t I recently bought a new Subaru Legacy from Pine Belt and will definitely return for my next purchase. Jim Pfister my sales associate was a pleasure to deal with and very knowledgeable about the Subaru Brand. I never felt pressured to purchase the vehicle, which made this experience enjoyable. Scott Cersosimo handled all the paperwork and financing. It was such a smooth and effortless process that can definitely be attributed to his positivity and care for the customer. After purchasing the car, I did have a small issue that was immediately handled by the General Manager Jamie Palazzo. It was refreshing to see a manager who cared for the customer experience and took pride in his work. He listened to the issue at hand and took the necessary steps to insure I was happy and that the issue was resolved. This care was reflected throughout his entire staff at Pine Belt. What a pleasant experience! More

Worst service experience I've ever had Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I left it there one more time. The car was there all day Tuesday...Wednesday and Thursday.Late Thursday afternoon the service manager left message that they re-programed the Bluetooth and if it didn't work than I needed to re-program my phone. When I picked up the car the Bluetooth didn't work. The strange thing is that when I got into the loaner they gave me I paired the phone and everything worked fine. Now I'm told that I will just have to live with it. I guess they are just interested in selling cars. More

very bad experience This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes fr This is a truthful review you can take it at what it's worth. I will tell you that the salesman have no say whats so ever. The final decision comes from the general manager who's name is Jamie. I worked out a long negotiation process on a used vehicle. The asking price was online for 12999.00. The description of the vehicle was not correct online. I explained to my salesman Paul that because the vehicle was missing items such as a spare tire, spare rim, tire mount for the rim and tire I would put an offer in at 11,000.00. General Manager Jamie like I said makes the final call on all negotiations. He counter offered at 11,600.00. We finally agreed to a price of 11,300.00. I asked if I could take the vehicle to my personal mechanic and he agreed. My mechanic went thru the entire vehicle and found some items that need to be repaired. I gave the list to my salesman Paul. The vehicle needed a drive shaft and front upper ball joint, has a frozen tire sensor and a few other items such as a leaky radiator cap and blown out marking bulbs and a front headlight that was not working. I told Paul about the front headlight not working when I took it for a test drive a week earlier but Jamie decided a front headlight is not important. I returned to Pine Belt Subaru and gave the list to my salesman Paul from my mechanic. I told Paul the additional cost for parts and labor would be around 1000.00. They dropped the price down from 11,300.00 to 11,000.00 that's 300.00. we agreed to the price of 11,000.00 I put a 500.00 deposit down and told the I would come back the next day late in the afternoon and would pay cash. The next day I called and asked a simple question which I think is not something that would be out of the norm. I asked since it will be dark when I purchase the vehicle could you please put a bulb in the front headlight so I could drive home safely. My salesman Paul said no you are buying the vehicle as is so we will not replace the front headlight bulb. I asked to speak to the General Manager Jamie and this is where it gets real bad. I inform Jamie that I will be in at 4:30 pm to purchase the vehicle could you have the parts department put a bulb in the front headlight so I could drive home safely in the dark. Jamie says to me no we will not put a bulb in the front headlight there is no more negotiating on this vehicle. I said to Jamie why would you let a vehicle that you know has only one headlight leave your lot at night after a sale. Jamie tells me if you don't want to drive the vehicle home and feel it's unsafe without a headlight We can call the whole deal off and we will refund your 500.00 dollars. I could not believe that Jamie was willing to cancel the deal we maid because he would not put a bulb in the headlight. I accepted Jamie's offer of cancelling the sale and getting my deposit back. I still can't believe that a dealership like Pine Belt would cancel a cash deal that was made on one of there used vehicle because the General Manager Jamie refused to put a bulb in a headlight. I am writing this so that everyone knows my story and it is 100 percent the truth. I wonder if the President of Pine Belt knows about this. I will try to find a way to let the owners know. More

These guys took care of me. I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me I just started a new job and couldn't spend a whole lot of money but they made the Legacy I bought fit my budget. They were all friendly and gave me a great deal. More