Pine Belt Subaru

Terrible Service Department I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On A I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On Aug. 19 the car was totaled in a accident. Two weeks late I purchase the same car. When I bought that car in for it's first Free oil change I was charged $28.00 for tire rotation.....who rotates tires after 6000 miles. From day 1 I've have nothing but problems with the blue tooth. At first they told me it was my phone. That lie didn't work because it worked perfectly in the same car I purchased in June and my phone works fine in my other car. Than I was told that I would have to erase all my messages after every text......I told them that was unacceptable. The last visit lasted 4 hours and they still couldn't fix it. Than Thomas Pagano told me that he would be contacting the Subaru techs in Cherry Hill and he would be calling me back. After 9 days I called him and was told that they were not returning his calls. When I told him I was tired of being lied to and him not returning my calls he told me that there was nothing that could be done and I would have to live with it not working. I love the car but I will be taking it some where else for service. I will be sure not to recommend this dealership for service. More

Great Car I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I I purchased a 2015 Forester on June 30, 2015. Great car. Unfortunately it was totaled 6 weeks later. Because of the car and sales person Geo Padilla I purchased the same vehicle. I financed my first Forester through my bank, but Scott Cersosimo got me a better rate. The car and sales staff are great, but the service department lacks honestly and is not professional. For that reason alone I don't know if I would every purchase a vehicle from this dealership. More

Ownership vs. Lease This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a pr This is my 3rd Forester from this dealership. I intended to swap my 2013 Forester for a 2015 but pricing the new vehicle and financing presented a problem. The deal was made when Dave Mitchell, sales mgr. explained the options and cost of financing the purchase of a new Forester versus the leasing of the vehicle for 3 years. With his explanation a lease agreement was executed. More

Friendly staff that got me approved with bad credit!! I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had been searching for a new/used vehicle to replace my current car when i came across pine belt who had a 2013 Subaru Impreza 2.0i 5 speed manual. I had originally been in contact with Lisa Daly via email and phone. I went to the dealer to take a look at the car and was told to speak to Bill Taylor. Bill was very friendly and got me the keys to start inspecting the car while I waited for a salesperson to be free. What felt like only a few minutes passed and I met Matt Mazza who came off very friendly and knowledgeable about the vehicle. At first meeting a deal could not be struck based on my personal credit and down payment needed. The next day I contacted Matt who had gotten me a better deal on financing. I came into the dealer and felt welcomed. Scott Cersosimo handled the finance end of my deal and kept things light and explained everything very well. Overall had a great experience and based on that I will give their Service department the chance to earn my business. As far as sales, they won't have my business for (hopefully) a very long time but that is said in the best of terms because I believe in the longevity of Subaru. That being said they will be the first dealer I contact when I am in the market for a new, certified or used car. More

Fantastic Experience at Pinebelt Subaru I purchased a 2014 Subaru Crosstrek from Pinebelt Subaru about two weeks ago. Not only do I love my new car, but my experience at Pinebelt was one of I purchased a 2014 Subaru Crosstrek from Pinebelt Subaru about two weeks ago. Not only do I love my new car, but my experience at Pinebelt was one of the most positive buying experiences I've ever had at a car dealership. I'm someone who usually despises the car buying process - definitely not fond of haggling or the typical shenanigans. This is also the first time I've ever ventured into a car dealership alone, without dragging along my husband or male companion for support. From start to finish, I was treated with the utmost respect. My salesperson, Matt Mazza, was very informative and provided the full rundown of technical specs about Subaru's in general, in particular the Crosstrek. He answered all of my MANY questions and accompanied me on a test drive. Even price negotiations went smoothly. I'm a numbers person, so I came prepared with a solid idea of what I wanted to spend, how much I needed on my trade-in, and what I could afford to finance. Matt worked with me and there was reasonable give & take on both sides until a deal was made. I couldn't be happier with my purchase, how I was treated, and the price I paid. Bill in the Finance department was also very helpful, pleasant and personable. Overall, my entire experience at Pinebelt surpassed any expectations I previously had. I highly recommend this dealership! More

Excellent Experience We visited the dealership to buy a Crosstrek. We were met immediately by Jim who took us on a lengthy test drive - which was appreciated because we c We visited the dealership to buy a Crosstrek. We were met immediately by Jim who took us on a lengthy test drive - which was appreciated because we could really get a handle for how the car drives. They were completely accommodating, something we are not used to at dealerships. We've had some bad experiences but this one was the complete opposite. They even sent us out to dinner on their dime while they got the car ready. The manager Jamie went out of his way to get the color my wife wanted and surprised her with it when it was ready. She was elated. We will definitely be back when we're ready for a new car! We highly recommend this dealership. It is staffed by people who actually care about making you happy and completely satisfied with your experience. More

Great Car Buying Experience at Pine Belt Subaru After visiting another local Subaru dealership that was not very helpful we found Pine Belt Subaru. David Walter listened to us and helped us find th After visiting another local Subaru dealership that was not very helpful we found Pine Belt Subaru. David Walter listened to us and helped us find the right car to meet our needs. He was very knowledgeable in all the cars he showed us. Not only was David a great salesman but the entire staff was friendly and very welcoming. We are so happy to have found Pine Belt Subaru and love our new 2014 Subaru Legacy. Thank you David and Pine Belt Subaru. More

a great experience We had a great experience. Jim our salesperson was straightforward, honest, and very knowledgeable. He went the extra mile for us. Plus the dealer d We had a great experience. Jim our salesperson was straightforward, honest, and very knowledgeable. He went the extra mile for us. Plus the dealer demonstrated integrity, and the whole experience was smooth and efficient. And I love my new car!!!!!!!!! More