Southern Pines Kia

I had a very frustrating experience with this dealership while trying to purchase a vehicle. I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000 while trying to purchase a vehicle. I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional. Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn’t seem to care and continued giving conflicting information. At one point, I was told taxes were “my responsibility,” despite being quoted out-the-door pricing. I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional. I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing. More

This was THE MOST amazing car buying experience ever! First time leasing a 2025 KIA Telluride.The dealership was super easy and low vibe. Ward and Carlando were a total joy to work with and the process w First time leasing a 2025 KIA Telluride.The dealership was super easy and low vibe. Ward and Carlando were a total joy to work with and the process was super simple. Did everything over the phone and worth ever second coming from 2.5 hours away. Will work with them again and highly recommend. More

We shopped there for a pre owned vehicle. The sales team was friendly but not helpful in the end. Their responsiveness to email communications was slow or nonexistent. They pulled.the old ‘ba The sales team was friendly but not helpful in the end. Their responsiveness to email communications was slow or nonexistent. They pulled.the old ‘bait and switch’ routine by adding ridiculous fees and charges to the car’s advertised price. We recommend you avoid this dealer. We will never shop their again. More

I have never bought a car from them. so this rating is for the service center. I brought my truck to them because it sounded like the engine was rattling they told me it was the caytlyst so this rating is for the service center. I brought my truck to them because it sounded like the engine was rattling they told me it was the caytlyst converter they said it would be 2800.00 dollars just for one side you can buy both sides for 600.00 so that’s 2200 labor for 1 days work they also said enjectors needed cleaning and spark plugs replaced I told them I would Do spark plugs myself keep in mind my truck did not skip or run rough when I brought it there. Got my truck back and it started smoking and skipping on the way home called them they said it was spark plugs so I didn’t have time to do it myself so I let them do it 5 hundred and some dollars later I picked my truck up and they told me I might need a engine on the way home it started running rough again.and that was just plugs only whatever ever you do don’t let these folks work on your Nissan.went there with a good running truck other than cat converter and left with a blowing up engine and 3800 down the drain and the bad part is they could care less lost my business and I’m going to tell everybody I can Glenn hall More