I had a very frustrating experience with this dealership - Sarahmayton89
I had a very frustrating experience with this dealership while trying to purchase a vehicle.
I was provided multiple out-the-door price quotes in writing, $34,572. Later, the price jumped to over $37,000. I was then told the vehicle could only be purchased for about $36,600 if I financed through the dealership, even though all information was already provided and correct. This was especially frustrating because I already had bank approval for financing and had arranged for someone to take time off work to help me complete the purchase before the pricing changed. Refusing to honor a written quote under these circumstances felt misleading and unprofessional.
Only one employee admitted that the tax calculation for my state had been their mistake, which was a relief. However, the next person I spoke with didn’t seem to care and continued giving conflicting information. At one point, I was told taxes were “my responsibility,” despite being quoted out-the-door pricing.
I also asked to speak with the general manager who supposedly approved the pricing, but was repeatedly told he was unavailable. During one conversation, a representative raised their voice, which was unprofessional.
I was ready to purchase immediately if the quoted pricing had been honored. I would advise future customers to get a fully itemized out-the-door breakdown upfront and confirm all details before committing.
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