Pinnacle Nissan

Wound up going to look on Wednesday night and long story shot, working with Dan and Joe, they didn't have what I initially went to see but hooked me up with something else. Great. Exciting. Let me say he shot, working with Dan and Joe, they didn't have what I initially went to see but hooked me up with something else. Great. Exciting. Let me say here that Dan was an absolute sweetheart and Joe was a joy to talk to. Unfortunately, that concludes the list of positives about this dealership and this experience because everything else was nightmare-esque. Thursday morning, Eddie called me (now chef number three in the kitchen) and asked what we could do to close the deal. I told him what I was looking for as a returning customer and without hesitating he told me he could start by knocking a grand off the price. An appointment was made for that evening. Fast forward to the appointment. Good ole smarmy Eddie sits down and the first words out of his mouth are "I don't lower the prices on my cars." "Really," I said, "Because that's not what you told me on the phone when we spoke earlier." This dingus looked me in the face and said completely seriously "Oh, sorry, I just talk to so many people I can't remember." Great tactics, Ed! Telling a customer they're not worth your time to remember is certainly a choice! Anyway, after begrudgingly dropping the price by the 1K he agreed to, he continuously pestered me about my trade- which I told him numerous times I was not willing to discuss until AFTER we found a bottom line price. Eddie simply would not take no for an answer and kept asking why I was holding back on it if it wasn't going to change the numbers they gave me. Brother, if that's the case, then why do you keep hounding me about it? After dealing with this for about a half hour, Eddie then sends another Melvin over whose name currently escapes me. Dude points to a number and says "this is my number" to which I pointed to mine- which was a mere $300 lower- and said "that's mine." Homeboy tries to tell me that $300 won't make a difference, only a couple of bucks in the long run, to which I insisted every buck counts. xxxx, a couple bucks can't even get a gallon of gas today. Finally, he says he's not willing to lose a sale over $300. I said "Okay, so meet me at my number" he says "I can't do that" to which I said "I can't do this then, thanks" and got up and left. Friday morning, my phone rings. Surprise! It's Pinnacle! With ANOTHER new person (for those counting, this makes at least 5 people involved in a potential deal, three of whom came into the picture after working with Dan and Joe). They ask what they can do to get the sale, I tell them absolutely nothing and to remove me from their lists and please stop calling me. I tell them about Eddie's complete lack of decorum which, not surprisingly, was completely discounted. Fast forward to 9:55am on Saturday morning.... Phone rings again and what do you know! It's old Eddie! "Who is this?" I ask "It's Eddie from Pinnacle Nissan" "Oh, right." I say, "I just talk to so many dealers I can't remember them all." He asks AGAIN how he can get the sale done and I tell him I wouldn't buy a car from him if he was the last dealership on the planet after the way he wasted my time on Thursday night, to which COMPLETELY UNPROMPTED he says to me: "Oh, I wasted YOUR time?? No. You wasted MY f***ing time." and hung up the phone. I'm wasting your time?? Brother YOU called ME-- after me telling y'all no less than three times explicitly to leave me alone. I have nothing but truly awful things to say about that smug, slimy, shady, untrustworthy Eddie. From the time he sat down on Thursday, the entire complexion changed and what could have been an easy transaction turned into a bizarro world fever dream. Avoid this xxxxxxx and the others here at all costs More

I can’t say enough good things about Nismo Nick at Pinnacle Nissan. I first spoke with Nick when I was trying to understand the allocation process for the new Z and sort through all the supposed “m Pinnacle Nissan. I first spoke with Nick when I was trying to understand the allocation process for the new Z and sort through all the supposed “mandatory” dealer add-ons I was encountering with another dealership. From that very first conversation, Nick was different. He answered my questions, explained how things actually worked, and there were no games. During that first conversation, Nick made me an incredibly compelling offer on the Z I wanted. The problem was, I had already put a significant deposit down on a car with the other dealership, and I felt I should honor my commitment. Nick respected my decision completely and never pressured me. Unfortunately, when that car arrived at the other dealership with significant damage, the deal fell apart. I called Nick for advice. He still had my Z and simply asked if I wanted it. This time, I said yes! That’s when Nick really had my back. He walked me through a difficult situation and gave me sound, straightforward advice. Then he went to work. He put together a deal that was more than fair and added value in ways I hadn’t expected. Eric did a great job handling the financing, while Nick took care of everything else. Before I knew it, the Z I had wanted from the beginning was mine, and Nick arranged to have it shipped hundreds of miles and delivered right to my doorstep. What stands out to me about Nick is pretty simple: he does what he says he’s going to do. He treated me fairly when I wasn’t even his customer, and when I came back needing his help, he was there. He’s a no-nonsense salesman, a straight shooter, and someone I learned I could trust. I absolutely love my new Z, and I have a lot of respect and appreciation for the person who helped me get it. If you’re considering buying a Nissan of any flavor, call Nismo Nick at Pinnacle Nissan. Whether you’re across town or across the country, give him the opportunity to earn your business. No games. No nonsense. Just someone who does what he says he’ll do. Nick, I’m happy and honored to finally be part of your Z family. More

Brought my car here 5 hrs to get a recall item fixed…. still here! I’m never coming back here again! still here! I’m never coming back here again! More

Jonathan did a great job selling me the car and setting up the deal. I would purchase from this dealership again. up the deal. I would purchase from this dealership again. More

Don’t buy anything from “Nismo” Nick. He lies and doesn’t do what he promises. Bought a used GT-R from him, he said that they had inspected it and everything was perfect. After I got it I He lies and doesn’t do what he promises. Bought a used GT-R from him, he said that they had inspected it and everything was perfect. After I got it I had a PPI done by an independent shop because I heard a clicking noise while driving slow. Turns out my car had a bad axle and bell housing. $8k in repairs needed. Also, he said the car had the owner’s manuals. They were not in the car when I got it. He said he would get me a set. Here we are 8 months later, no manuals. He doesn’t respond to texts, calls, or voicemails. All he cares about is making the sale. After that, ZERO customer service. He claims to be Nissan’s biggest fan. All he’s doing is giving this dealership and Nissan a bad reputation. More

Carson was great at explaining all the details of the whole process and finance and service were also exceptional at answering my questions whole process and finance and service were also exceptional at answering my questions More

My experience at Pinnacle Nissan in Scottsdale, Arizona was great. I went in knowing what I wanted and my sales guy Carson Bean made the transaction easy. I helped not having to Finance my new Truck. I bro was great. I went in knowing what I wanted and my sales guy Carson Bean made the transaction easy. I helped not having to Finance my new Truck. I brought in a cashiers check a couple days later and I was out the lot with my new vehicle. More

The sales guy Gabriel was nice and helpful. Moses was nice AB’s helpful. He explained everything to us about the vehicle and what’s included.Everyone was friendly. Moses was nice AB’s helpful. He explained everything to us about the vehicle and what’s included.Everyone was friendly. More

great people in all departments, our 4 th altima from pinnacle nissan, best service dept. in arizona period... pinnacle nissan, best service dept. in arizona period... More

Fast and easy process. Got approved in minutes Various options Huge selection of Nissan sentras Got approved in minutes Various options Huge selection of Nissan sentras More