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Pinnacle Nissan
Scottsdale, AZ
1,649 Reviews
At Pinnacle Nissan, our experienced staff is here to serve you before, during, and after the sale. As a leading dealer, we carry one of the largest selections of new and pre-owned vehicles. Our award winning Parts and Service department can help you with anything you need for your Nissan, and we service all other makes and models too.
We are always striving to deliver world class customer service, our customers deserve, and hope you will give us the opportunity to do the same for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,649 reviews
May 08, 2026
Great place to buy a car. Everyone is super accommodating. Mark V. Sold me my car and he was amazing from start to finish. Did not xx me. Love my new car. Everyone is super accommodating. Mark V. Sold me my car and he was amazing from start to finish. Did not xx me. Love my new car. More
by LUELLA1226
Verified Customer
May 06, 2026
They are quick to sell you a vehicle but after you leave they’ll never check on you or care to continue to help. I tried calling my sales guy Charles but nothing no call back. He just rushes me off the phon they’ll never check on you or care to continue to help. I tried calling my sales guy Charles but nothing no call back. He just rushes me off the phone. More
by Rw
Employees Worked With
Charles- sales
May 05, 2026
I had a very mixed experience at Pinnacle Nissan. My salesman, Carson, was outstanding, easily one of the best salespeople I’ve ever worked with. He made the car-buying process smooth and enjoyable, My salesman, Carson, was outstanding, easily one of the best salespeople I’ve ever worked with. He made the car-buying process smooth and enjoyable, and I was genuinely impressed with his professionalism and helpfulness. Unfortunately, the experience changed significantly once I moved into financing with Ahmad. I was sold multiple warranties with the clear understanding that they would cover rock chips (on paint) and curb rash on the wheels, issues the vehicle already had at the time of sale. I was not provided any physical copies of the contracts or warranty documents on the day of purchase and was told they would be emailed. When I returned to deliver my trade-in (after confirming the date and time multiple times with the dealership), I was informed that the Certified Nissan inspection and related paperwork still had not been completed. I was told the system had been down at the time of sale and it would be handled at delivery, but even then it could not be completed because “Ahmad is the only one with access and he’s unavailable.” It ultimately took over a week to receive the documents I signed and the details of the warranties I purchased. After reviewing them, the coverage does not match what was described during the sale. Follow-up questions regarding these discrepancies were either not clearly answered or not addressed. The dealership’s sales assistant did reach out to follow up on my experience, but after my response I have not received any further communication or resolution after five business days. What started as a great experience with Carson ultimately fell far short due to misleading warranty explanations, delayed documentation, poor communication from financing, and lack of follow-through from management. At this point, I have serious concerns about transparency and whether I can trust Pinnacle Nissan for future purchases or service. More
by brentcanchola
Employees Worked With
Carson Bean, Ahmad Aldasouqi
May 05, 2026
Actually a relatively positive experience all things considered. A lot of time spent on the deal and a waste of time to the point I had to walk away before receiving the ideal offer, but the fact we wer considered. A lot of time spent on the deal and a waste of time to the point I had to walk away before receiving the ideal offer, but the fact we were able to get to an agreement was worth the time spent. More
by jseverjohnson
Employees Worked With
May 02, 2026
Excellent service business friendly very cordial and very helpful towards customer service and respectful team helpful towards customer service and respectful team More
by Reedleorn113
Employees Worked With
May 02, 2026
It was a pleasure working with them. It was a very good experience buying my new truck. It was a very good experience buying my new truck. More
by bryancagiano
Employees Worked With
May 01, 2026
Do not arrive in the market for a new car. Left with a new car do it appears Mr. Fisher was successful in securing my business. Left with a new car do it appears Mr. Fisher was successful in securing my business. More
by DANWITTHAUS
